All-star performance in Texas, Utah and Vt.
It takes a little more to be an All-Star.
That’s one of the lessons from extensive study of the 2019 class of STIHL Hardware All Stars. That extra effort often comes in the form of customer service programs, store renovations, and operations that have the versatility to attract everyone from home owners to home builders.
The following three members of the 2019 class meet some or all of the above, and then some. Here’s a brief introduction to award winners from Texas, Utah and Vermont:
• Elliott’s Hardware
As part of CNRG, it’s fitting that Elliott’s Hardware’s newest store (opened October 2018) is stocked with best synergies and best practices from the retail group. From the wall of decorative hardware (accessed by a classic rolling ladder) to the Elliott’s Hardware Workshop, the commanding presence of the Décor Center and the OPE aisle powered by STIHL and Honda. “We provide what the customer is looking for in terms of selection and service,” said Andrea Spencer. “Those were two key tenets that my grandfather founded the business on.”
• Sunpro Building Materials
From humble origins – a small building with a gas station – Sunpro (formerly Sunroc) has grown to a 25,000 sq. feet of newly remodeled space. They have the best and largest fastener department in Utah, which is one of the reasons they have been named best hardware store by Utah Valley’s Reader’s Choice Awards two years running! Sunroc understands the importance of investing in its community and regularly supports area kids on their school and Eagle Scout projects. They also annually participate in the Springville Art Days parade and festivities.
One of the company’s innovations is its analytics based pricing, which looks at factors such as business volume, product mix and customer behavior. “In this competitive, commodities business, it’s so important to get pricing right,” said Greg Templeman, president.
• Sticks and Stuff
St. Albans, Vt.
Don’t let the folksy name throw you. Sticks and Stuff is a high-powered home center with four locations and the tagline: ‘Vermont’s most complete locally-owned home center,” with service throughout the Northeast. Hardware? Check. Full-service lumber yard? Check. Kitchen renovations? Check. Plus, a mill shop in St. Albans fabricates all kinds of stuff: custom doors and stairs to furniture and countertops.
See the Hardware All-Star issue with all 50 honorees here.
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