STIHL Hardware All Stars: Mass., Mich., Minn. & Miss.
The 2021 class of STIHL Hardware Store All Stars represent community-oriented, customer-focused, high-performance hardware-and-building-supply retailing at its finest. From each of the fifty United States, HBSDealer recognized an All Star performer.
You can read about all 50 honorees here in the digital issue of HBSDealer. Additionally, HBSDealer.com will highlight a handful of honorees each week, working our way from Alabama to Wyoming. Here, the All Star showcase continues with representatives from Massachusetts, Michigan, Minnesota and Mississippi.
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Massachusetts
Klem’s
This third-generation family business in Spencer, Mass., rocks the slogan “We’ve got it!” — a reflection of the breadth of assortment. The pandemic curbed the retailer’s outdoor event programs, but the Records & Burpee Children’s Zoo at Klem’s is a fan-favorite in Central Massachusetts. President and CEO Jessica Bettencourt says the best part of the job is “working with an amazing staff who care about the customer and go above and beyond.”
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Michigan
Peters True Value
Owner Peter Grebeck is a big believer in “old-fashioned” service. The third-generation True Value Hardware Store owner operates stores in the Michigan towns of Milford, South Lyon and Lake. “The biggest reason people come to small stores for is service and product knowledge,” he told the Detroit Free Press. Check and check.
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Minnesota
Wenner Do it Best
Fifth-generation owners Pat and Carl Wenner know what it takes to thrive. The family has 125 years of experience in the hardware industry, and the result is a unique blend of culture and expertise. And hardware isn’t the only business the Wenner family excels at — see Wenner Gas Co., Wenner Funeral Home and Speedway convenience store of Cold Spring.
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Mississippi
Revell Ace Hardware
Established in 1950, Revell is now a 9-store chain that never stops evolving, according to owner Joe Rooks. “Our diversification over 71 years sets us apart from others. In the past two years, we’ve taken on a line of trailers and are now selling over 400 trailers per year. We’ve had great success bundling a zero-turn mower, handheld equipment and a trailer all for one low monthly price. Trailers have definitely been a huge success for us.”
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Have you seen All-Star quality retail performance? Share with us your suggestions for the 2022 class at [email protected].