When it comes to learning new technology, Sullivan says she encourages employees to jump right in.
“It’s really rewarding to see a coworker learn a new system,” Sullivan said. “When that light goes on and they see how the new program or process can save time or (make them) more efficient, I love it. Sometimes users are reluctant to learn a new system and it take a little TLC to get them there, but we have a good crew.”
Sullivan’s computer knowledge has also helped Spahn & Rose’s bottom line.
“Tonya’s efforts training the managers on how to batch commodity purchases will help improve project margins as we go forward,” says Gordon Staley, regional sales director. “She always has a positive attitude and willingness to help solve problems.”
The Above & Beyond Award is given to employees of Spahn & Rose, Wisconsin’s Dunn Lumber and Georgia’s Metro Building Products for outstanding customer service and significant contributions to their team.
Sullivan and other winners of the award receive a $100 Visa gift card and are eligible to be named Employee of the Year, which includes a $1,000 award.
Based in Dubuque, Iowa, Spahn & Rose has served professional contractors since 1904. The dealer operates 24 locations in Iowa, Illinois, Georgia, and Wisconsin.
In August, the dealer announced the acquisition of Still Lumber in Conyers, Ga.