In other scenarios, someone in the home is dealing with a diagnosis or long recovery that requires them to revamp their home to accommodate the situation; or a person is dealing with a relationship breakup.
“Now they have to do home improvement projects that they have no idea how to tackle,” said Post. “Someone had something stolen or broken into, so they’re concerned about their safety, and so on.”
The Key video on Instagram depicts people’s lives, and how they intertwine, at various times, with hardware, a completely ‘people-first’ place serving a customer’s basic, vital needs.
“We get to occasionally help celebrate people’s personal milestones with them like getting married, buying a home, starting or growing a family, or feeling empowered to enter the world of DIY.”
T & M is a family-owned business started by Tim and Mary Post, who purchased their first store in 1991, and has grown into six stores – five stores in Western Pennsylvania and one store in Eastern Ohio. Two of their four children have returned to the business with the intent to keep their parent’s legacy alive once their parents decide to retire.
The family focus is on taking care of the hardware needs of homeowners, maintenance personnel, other local businesses, and many of the independent contractors.
Over the years, they have expanded into equipment rental, sporting goods, pet, garden center, and home decor to fill holes left by the closure of other small businesses in their communities.