Phone home: Hardware house calls
Dispatch, based in Boston, a field service software platform for home service franchise businesses has partnered with Ace Handyman Services to give customers Ace Hardware’s expertise and customer experience for their home projects. Click here to see the Ace Handyman Services Case Study
Ace Handyman Services, formerly Handyman Matters, is Ace Hardware’s new handyman division, created to help loyal Ace customers achieve their home improvement project goals, said the company.
“Ace had services on the radar for quite some time, and when they went out to find a business like ours, our core values really lined up – our already great customer reviews, and our tagline of helping you love your home,” said Chris Bue, who was in a leadership role at Handyman Matters, and is now president at Ace Handyman.
Ace Handyman Services allows customers to hire reliable, experienced craftsmen to come into their homes and assist with projects that may need an extra hand or some additional expertise.
Handyman Matters was a long-time customer of Dispatch, said Ace, already providing an unparalleled home service experience in the handyman market with Dispatch’s powerful field service toolset.
Ace Hardware saw this emphasis on customer experience – enabled by Dispatch – and acquired Handyman Matters to provide the infrastructure for their new handyman services arm.
Since the acquisition, Dispatch and Ace Handyman Services have successfully implemented their offering at over 160 Ace Hardware locations and counting, creating a holistic home improvement destination, said the companies.
Dispatch, founded in 2013, is a provider of software solutions for enterprise service brands that rely on independent service providers.