Lowe's increases coronavirus response commitment

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Lowe's increases coronavirus response commitment

By Andy Carlo - 03/26/2020
Lowe's is increasing its commitment to associates and communities by another $80 million, bringing its total commitment to over $100 million.

Part of the program includes Lowe’s giving its hourly associates a special payment in recognition of their efforts to serve customers and communities during the coronavirus crisis. Full-time associates will receive an additional payment amount of $300 with part-time and seasonal employee receiving $150.

The retailer has also extended emergency paid leave up to a total of four weeks for those at a higher risk for severe illness from COVID-19. Lowe’s previously announced two weeks of emergency paid leave for associates while unveiling its initial $25 million commitment during the coronavirus pandemic.

“Over the past several weeks, our associates have worked around the clock to ensure our customers, first responders and government officials have access to the essential products and services they need to keep their families safe, their businesses running and their communities healthy during this time,” Lowe’s said in a prepared statement.

While many workers have been displaced across the nation due to workplaces closing during the crisis, Lowe’s said it is ready to offer them positions.

The company said that it is actively hiring for 30,000 positions in-stores across the U.S., including full-time, part-time, seasonal and overnight roles available for displaced workers who are seeking short-term opportunities. Lowe’s said that it is also hiring at distribution centers and other supply chain facilities.

Lowe’s continues to take added measures in its stores as it adjusts procedures with associate and customer health in mind. The home improvement giant already reduced its operating hours but has since added overhead announcements, store signage, and customer and associate guidelines that emphasize the importance of social distancing.

The company said that it is implementing a “more robust” curbside pickup process, allowing customers to be served without having to come inside the store. Within stores, cleaning services from third-party providers have been increased with morning, afternoon and after-hours cleaning practices.

Pantries have been created at stores as well so associates have access to food while at the store and take home with them.

Lowe’s is also being cautious in its delivery procedures by leaving items at the front door, garage or alternate locations. For installations, Lowe’s is checking with customers to see if anyone within a residence has tested positive for COVID-19 before entering a home.

Lowe’s noted hat it has distributed all of its respirators through two of the nation’s largest healthcare distribution organizations. The companies cover 85% of the nation’s acute facilities/healthcare facilities, according to the retailer. As additional inventory becomes available, Lowe’s said that it will continue to use this process.