Lowe’s extends deal with Synchrony

8/14/2018
Lowe’s signed a deal to extend its relationship with its long-time credit card services partner.

In an announcement Tuesday, the Lowe’s and Stamford, Conn.-based Synchrony said the deal will “strengthen the intersection of digital and in-store customer experience.”

As part of the extension, Synchrony will continue to manage and service the consumer and commercial credit card programs for Lowe’s customers at the retailers’ more than 1,740 U.S. stores, as well as on Lowes.com. The programs include a 5% off every day for all cardholders and special promotional offers.

“We are focused on exceeding customers’ expectations wherever they need us, including providing the best value in the marketplace, and our work with Synchrony is critical to that goal,” said Margi Vagell, Lowe’s vice president of merchandising operations. “Over nearly 40 years, Synchrony and Lowe’s have evolved together in a dynamic market environment, and we look forward to continuing to improve our capabilities to even better serve customers in the future.

Synchrony backs three credit cards available through Lowe’s: the Lowe’s Advantage Card, the Lowe’s Business Account and Lowe’s Accounts Receivable.

The Synchrony and Lowe’s credit partner relationship began in 1979. One notable technology breakthrough highlighted by the announcement is the Synchrony Plug-in (SyPI) to make mobile in-app commerce easier and an in-store digital credit app that taps into the power of mobile to more quickly provide financial options to customers.

“Our continued partnership with Lowe’s demonstrates the power of Synchrony’s unique retail financial services capabilities. Lowe’s is a great partner that combines our expertise with their strengths, to grow sales and help them succeed,” said Tom Quindlen, executive vice president and CEO, Retail Card, at Synchrony.
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