Epicor honors LBM excellence
E.C. Barton and Northwest Hardwoods take home awards at LBM User Conference.
NASHVILLE – Epicor announced its 2019 Customer Excellence Award winners for lumber and building materials customers at the Epicor Insights LBM User Conference.
This year’s LBM conference, held here at the Gaylord Opryland Resort and Convention Center, is the software solution provider’s largest yet with nearly 800 attendees. Epicor also ramped up its offering of courses, including new thought-leadership and warehouse-management-focused tracks.
The awards recognize innovative LBM businesses that have successfully transformed operations by deploying Epicor BisTrack and Epicor LumberTrack solutions and services to achieve excellence in business efficiency and overall performance. Winners of this year’s LBM Excellence Awards are honored with $2,000 to donate to their charity or organization of choice.
The 2019 Technology Innovation winner is E.C. Barton & Company for its use of Epicor BisTrack. With the implementation of BisTrack, E.C. Barton has been able to shorten the employee on-boarding program, allowing the company to attract and keep talent. In response to changing customer preferences and to compete with other major retailers, the company implemented BisTrack email payment links and integrated their eCommerce site to their BisTrack ERP with an integration package from Epicor.
E.C. Barton’s charity of choice is the Northeast Arkansas Humane Association.
“What opened in 1885 as a grocery store has since grown to 104 stores supplying lumber and building materials across 17 states,” said Bryan Tucker, director of IT, E.C. Barton & Company. “Through the implementation of Epicor BisTrack, we were able to improve the overall customer experience. The results speak for themselves— eCommerce is trending towards $2.5 million in its first year and email payment links finished the year at $12.5 million.”
The Business Transformation winner is Northwest Hardwoods (NWH) for its use of Epicor LumberTrack. Epicor said that NWH has made major strides in increasing automation and integration of software solutions. Working closely with Epicor to improve their export business, NWH launched an integrated Transportation Management System. As they look ahead, the company plans to launch a pricing optimization tool, which will connect to sales orders in LumberTrack.
NWH’s charity of choice is the Seattle Cancer Care Alliance.
“Our LBM customers are paving the way in their industries,” said Kevin Hodge, senior director, product, LBM, Epicor Software. “The Epicor Customer Excellence Award program gives us an opportunity to honor and highlight a few of these companies for their accomplishments through the implementation of our solutions – and we are proud to support the charitable causes that mean the most to them.”
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