Epicor recognizes customer excellence

Orlando, Fla. -- At its 2017 LBM Conference, Epicor announced Customer Excellence Awards winners, recognizing businesses that have successfully transformed operations by deploying Epicor BisTrack and Epicor LumberTrack solutions and services. 

Millersburg, Ohio-based Yoder Lumber was given the Epicor LumberTrack in the “Technology Innovator” category. The hardwood products manufacturer was selected for its ability to simplifying business processes by leveraging technology and demonstrating the value of the investment in the form of efficiently managing real-time sales processing, inventory management, accounting, and more with an all-in-one system featuring a seamless interface, Epicor said. 

“The biggest benefit of LumberTrack software is that it ties the entire business together. The fact that we have all facets of the business – from the timberland to the sawmill, the millwork department to the panel shop – managed all-in-one software,” said Trent Yoder, chief operating officer of Yoder Lumber. “With LumberTrack software, we’re able to make quick and accurate decisions in an ever-changing hardwood industry which enables us to serve our customers better.”

In the “Rapid Time to Value” category, Epicor BisTrack customer Star Lumber & Supply Co. took home the award through its experience with a fast implementation and deployment of BisTrack software. The Wichita, Kan.-based dealer Implementation of the software was effectively managed due to motivated project teams, effective training, and production readiness.

In a video presentation preceding the award, Star Lumber I.T. Director Dave Gregory said, “every day we save hundreds of hours,” through the use of the BisTrack system. 

“The biggest benefit of LumberTrack software is that it ties the entire business together. The fact that we have all facets of the business—from the timberland to the sawmill, the millwork department to the panel shop—managed all in one software,” said Trent Yoder, chief operating officer, Yoder Lumber. “With LumberTrack software, we’re able to make quick and accurate decisions in an ever-changing hardwood industry which enables us to serve our customers better.

“Our customers are central to everything we do. The Epicor Customer Excellence Award program gives us an opportunity to recognize those customers that are at the forefront of their industries through their use of technology to stimulate business growth,” said Kevin Hodge, director, product development and product management, LBM, Epicor Software. “This year we are pleased to highlight Yoder Lumber and Star Lumber for their accomplishments.”

(Inset: Star Lumber & Supply Co.'s Director of IT David Gregory with Epicor's Graham Rigby and Lisa Pope.)