Lowe’s opens first Pro Fulfillment Center
Lowe’s continues to make strides toward making the job easier for its professional customers.
The retailer’s latest move is the opening of its first Pro Fulfillment Center dedicated to serving pro customers and contractors.
The 200,000-square-foot Pro Fulfillment Center, located in Charlotte, N.C., began serving pros in the market earlier this month. Lowe’s said the center offers Charlotte pros next-day delivery of the products they use the most in “quantities they need to succeed.”
According to Lowe’s, the center allows pros to stay on the job uninterrupted for periods of time with deliveries directly to the jobsite. Deliveries can be tracked online and provided within convenient and reliable time windows.
The center stocks more than 1,000 products that are considered critical for pros including lumber, building materials, roofing, shingles, drywall, windows and doors, and larger, bulk items.
Part of the center’s strategy is freeing up store deliveries while allowing pro associates to focus on professional customers.
Lowe’s said the center is a key next step in Lowe’s “Total Home” strategy designed to serve and attract Pro customers who shop at a higher frequency and value speed and convenience.
The Mooresville, N.C.-based home improvement said the Pro Fulfillment Center will help Lowe’s test, learn, and evolve its company approach to maximize the omni-channel experience to better serve pros of all sizes.
The Pro Fulfillment Center arrives at a time when 76% of pros said they rely on their suppliers and retailers more than before, according to Lowe’s State of the Pro report released Feb. 1,
Built to be a modern, zero-emission facility with such features as battery-powered forklifts, the facility has about 40 employees.
