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05/20/2021

Lowe's Canada launches self-pickup locker service

About 104 stores will offer the service by the end of the spring 2021 season.
graphical user interface, application
A contactless, self-pickup locker at a Rona store in Quebec.

Lowe's Canada is rolling out contactless pickup locker services at select Rona and Reno-Depot corporate stores in Quebec. 

The retailer said the initiative is part of Lowe's Canada's efforts to provide customers with an enhanced and seamless omnichannel shopping experience.

New pickup lockers will be installed near the entrances of select stores and be equipped with Bluetooth technology, a touchscreen, and user-friendly access instructions. 

Customers will be able to retrieve products they bought online within seven days of their purchase by scanning a barcode found in their order confirmation email.

"Rona and Reno-Depot's new pickup lockers are truly a win-win," said Isabelle Laliberté, regional vice president of stores for Lowe's Canada. "Customers can get what they need in a convenient, safe, and simple way.”

Laliberté also said the move allows store staff to focus on the in-store experience.

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In total, 104 Lowe's, Rona, and Reno-Depot corporate stores will offer self-pickup by the end of spring 2021. Once the initial rollout phase is completed, Lowe's Canada will onboard additional corporate stores to the program.

"As customers everywhere turned massively to online shopping over the past year, it became increasingly important for us to provide them with a quick and easy way to pick up their orders at their local store, without having to wait in line at the customer service desk," said Tony Cioffi, senior vice president of stores at Lowe's Canada. "Improving the way we do business and how we serve Canadians is a constant priority at Lowe's Canada, and time was of the essence in the context of the COVID-19 pandemic, with people looking to have as little contact as possible.”

Based in Boucherville, Quebec, Lowe's Canadian business, along with its wholly-owned subsidiary Rona Inc.,  operates or services some 470 corporate and independent affiliate dealer stores in a number of formats and banners. This includes Lowe’s, Rona, Reno-Depot, and Dick’s Lumber locations.