Advice to lumberyard owners: get personally involved in risk management.
However, as the executives pointed out, having the best-defined safety policy is no good unless company management and personnel adhere to it. Smith provided a cautionary tale of what can happen if safety practices aren’t followed. What he called a “first-class operator,” a company committed to loss control allowed a young man to get behind the wheel of a truck even though they knew he didn’t have a valid license. “He got in the truck and killed somebody. They knowingly did that. How are we going to defend that case?”
His advice to business owners: Be personally involved in risk management. He recalled a site visit with an owner who knew her building. Before they left her office, she grabbed a pair of wire cutters. As she came upon an extension cord lying across the floor, she took out the cutters and cut the cord. “She knew extension cords are responsible for more fires than you could imagine,” Smith said. “Little things like that can prevent a claim that you may not be able to afford later.”
Smith suggested businesses shouldn’t expect to be penalized if a business owner had all safety measures in place and their building still burned to the ground. “They will be penalized, however, if they neglect electrical maintenance or fail to replace a 15-year-old microwave oven in the kitchen.”
Threats and cybersecurity
According to John Kennealy, VP of claims, cyber risk has quadrupled in the last 9-10 months during the age of COVID; therefore, he said it is incumbent upon LBM dealers to provide ongoing education to their employees. “Because of COVID many people are working from home and that opens up threats,” he said. “You can have the strongest firewall, but the weak links are people who think they are getting an email or link from their boss at home and click on it and bring on malware, and now the company is being held hostage (by ransomware).”
Twice a year PLM employees go through cyber training where they invite family members to participate. The reason? Say an employee brings home a company laptop and his teenager unsuspectingly clicks on an area he shouldn’t. Suddenly, the company could be at risk. Kennealy advises business owners to talk to their insurance brokers regarding cyber coverage. “At the end of the day it is about education and being vigilant.” Businesses have free access to cybersecurity services including eRiskHub, a risk management portal designed to help prepare and respond to data breach and cyberattacks.