“Our customers expect a frictionless experience, in our stores and on their mobile devices,” says Fahim Siddiqui, executive vice president and chief information officer of The Home Depot.
The hdPhone is a mobile in-store device dedicated to improving the customer and store associate experience, said the company. “This is the first time a major retailer has combined the latest generation of Zebra devices and best-in-class Aruba Wi-Fi 6 coverage.”
The new mobile devices allow for increased capabilities:
Communicate anywhere throughout the entire store and into the parking lots.
Advanced-range barcode scanning enables associates to locate products, check pricing and inventory availability in hand or from more than 40 feet away, which is helpful when serving customers and locating products in overhead storage.
Docking with Zebra’s Workstation Connect enables associates to view and demo products and specifications on larger screens, helping customers find products to complete their projects.
Additional capabilities include multi-device integration, more efficient app speeds, in-store texting, direct walkie talkie communication, and more.
“The enhanced digital in-store environment allows our customers to quickly get what they need to complete their projects with the help of a more connected associate,” said Siddiqui.
hdPhones began deploying in June, said the retailer, reaching about 100 stores per week with plans to equip all U.S. stores by the end of the year.