Westlake Ace celebrates in Kansas
A board cutting ceremony for the chain’s 123rd store.
The newest Westlake Ace Hardware store, located in Bonner Springs, Kan., features 18,000 square feet of sales floor, an expanded Pet Supply “store-within-a-store” department, and a Hallmark Gold Crown department.
A celebration kicks off Nov. 2 with a “board cutting” ceremony, followed by Saturday family-friendly activities such as BBQ demonstrations, pet adoptions, face painting, and chances to win Ace Hardware gift cards.
“Westlake has long been part of the Kansas City area, so the opening of an additional store in the metro is particularly exciting for us,” said Joe Jeffries, CEO of Westlake Ace Hardware. “Becoming part of the Bonner Springs community will allow us to deepen our relationship with customers in the greater Kansas City metro area and show them how we live the Ace Helpful Promise every day by delivering reliable service, helpful advice and products to help customers get their projects done right.”
With nearly 18,000 square feet of sales floor, the store will feature traditional hardware products as fasteners, tools, plumbing and electric supplies and paint — as well as lawn and garden supplies, and BBQ products from Big Green Egg, Masterbuilt, Traeger and Weber.
The Bonner Springs store will include an expanded Pet Supply “store-within-a-store” department that will carry an extensive array of pet food, toys, grooming products, health supplies, pre-packed and bulks treats. Featured premium brands will include Blue Buffalo, Science Diet, Nutro, Taste of The Wild and Merrick.
The Hallmark Gold Crown department will carry plenty of items customers are accustomed to finding in a large stand-alone Gold Crown store, such as gift wrap, greeting cards, Keepsake Ornaments, and home décor items.
Westlake Ace opens store no. 122
A previously announced Cary, N.C., location will cut the board this weekend.
Westlake Ace Hardware’s newest store in Cary, N.C., will officially open on Friday, Oct. 5 with a “board cutting” ceremony. The grand opening celebration kicks off Saturday, Oct. 6 and will include family-friendly activities, demos from Ace vendors, and chances to win Ace Hardware gift cards.
The opening in Cary marks Westlake’s 122nd location. The 13,300 square-foot store will sell traditional hardware products as fasteners, tools, plumbing and electric supplies, and paint from such brands as Benjamin Moore and Magnolia Home Paint by Joanna Gaines. Additionally, the store will feature Stihl outdoor power equipment, lawn and garden supplies, seasonal outdoor living supplies and patio furniture, and BBQ products.
“We are so happy to become part of the Cary community,” said Joe Jeffries, CEO of Westlake Ace Hardware. “Customers at the new Cary Ace Hardware store will see first-hand how we live the Ace Helpful Promise every day by delivering reliable service, advice, and products to help customers get their projects done right.”
As previously reported, the store will also include a Westlake Pet Supplies “store-within-a-store” pet supply department. It will sell an extensive array of pet food, toys, grooming products, health supplies, pre-packed and bulk treats, and other accessories for dogs, cats, and other pets. Featured brands will include Blue Buffalo, Science Diet, Nutro, Taste of The Wild, Merrick, and Kong.
The store is located at 2976 Kildaire Farm Road (in the Hemlock Plaza shopping center). Westlake, the retail division of Ace Hardware Corp., now operates 10 stores in North Carolina,
Horizon picks a winner
Honors for Welches Mountain Building Supply & PRO Hardware.
There’s been a lot of talk in the industry about delivering products direct to customer. An interesting twist on that concept is in motion at Welches Mountain Building Supply & Pro Hardware, where the team has provided transportation to bring older customers direct to the store.
It’s one example of customer service that helped the Welches, Ore., retailer earn the Horizon Distribution PRO Retailer of the Year honors.
“The team at Welches is involved in nearly every community event in their market. They spend countless hours making Welches a better place to live,” says Mike Dawson, sales manager for Horizon Distribution, Inc., based in Yakima, Washington. “They have a 100 percent commitment to serving their community.”
Owners Bill and Rochelle Simmonds know that superior customer service is one of the most powerful business differentiators in their Welches, Oregon community. In the past, the team has provided transportation to older customers who would visit the hardware store to ensure they got the products they needed and returned home safely.
The business is also incorporating unique, locally crafted merchandise into its inventory. It regularly displays arts and crafts in their store from local artisans, introducing customers to one-of-a-kind products made locally.
The business collects gifts to ensure one local family has a memorable holiday season each year. In addition, Rochelle organizes an annual fundraiser at the local fire station which raises money to supply bike helmets for area children.
Each of the PRO Group distributors nominate a retailer of the year for the annual Paul L Cosgrave award. This year’s winner was 415 PRO Hardware,a Bostwick-Braun dealer.