HARDWARE STORES

Horizon picks a winner

Honors for Welches Mountain Building Supply & PRO Hardware.

BY HBSDealer Staff

There’s been a lot of talk in the industry about delivering products direct to customer. An interesting twist on that concept is in motion at Welches Mountain Building Supply & Pro Hardware, where the team has provided transportation to bring older customers direct to the store.

It’s one example of customer service that helped the Welches, Ore., retailer earn the Horizon Distribution PRO Retailer of the Year honors.

“The team at Welches is involved in nearly every community event in their market. They spend countless hours making Welches a better place to live,” says Mike Dawson, sales manager for Horizon Distribution, Inc., based in Yakima, Washington. “They have a 100 percent commitment to serving their community.”

Owners Bill and Rochelle Simmonds know that superior customer service is one of the most powerful business differentiators in their Welches, Oregon community. In the past, the team has provided transportation to older customers who would visit the hardware store to ensure they got the products they needed and returned home safely.

The business is also incorporating unique, locally crafted merchandise into its inventory. It regularly displays arts and crafts in their store from local artisans, introducing customers to one-of-a-kind products made locally.

The business collects gifts to ensure one local family has a memorable holiday season each year. In addition, Rochelle organizes an annual fundraiser at the local fire station which raises money to supply bike helmets for area children.

Each of the PRO Group distributors nominate a retailer of the year for the annual Paul L Cosgrave award. This year’s winner was  415 PRO Hardware,a Bostwick-Braun dealer.

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