2018 Stihl Hardware All Star — TW Perry (Virginia)
HARDWARE STORES

Mid-Atlantic masters in Virginia, Delaware and Maryland

State by state, meet the 2018 class of Stihl Hardware All Stars.

BY HBSDealer Staff

It takes a little more to be a Stihl Hardware All Star.

Each year, HBSDealer solicits nominations from readers and the industry for Hardware All Stars.

And each year, we’re rewarded with a fresh class of high-performing, community-minded, service-oriented businesses worthy of the honor.

During the course of our research, we’ve met dealers who take risks, inspire staff and lift communities — or have what we call the All Star spirit.

Congratulations to all of the 2018 Stihl Hardware All Star honorees. Here’s three stars worth gazing at:


Virginia
TW Perry

After a makeover in 2014, the Springfield branch of pro-oriented TW Perry has enjoyed a double-digit-growth sales streak, fueled partly by a bolstered DIY offering. “We have a diverse staff, able to best serve a diverse customer base with a very large Hispanic core,” said Mike Moore, general manager of the location. TW Perry, founded in 1911, was the Youth Leadership Foundation 2018 Spirit of Service Award winner, a tribute to its community involvement.


Delaware
Action Hardware

“We wanted to be first in the phone book, back when phone books were important,” said owner Jeff Ulmer, when asked about the origins of this All Star. Ulmer’s father bought the store back in 1979. Today, Action Hardware wins Wilmington customers by being first in service. “Top notch customer service and a large selection,” are Ulmer’s two keys to success. The 8,500-sq.-ft. store is expertly merchandised and strong in lawn and garden. The store complements its hardware essentials with niches such as handmade woven rugs and decorative candles.


Maryland
Christopher’s Hardware

Fasteners are a signature category of this charming outside-the-beltway All Star in Sandy Spring. Glenna and Tom Christopher also take paint very seriously — the store became a full-fledged Benjamin Moore dealer last year, and a color consultant is available to help customers on Fridays and Sundays. Continual improvement is part of the Christopher culture. Case in point: the creative expansion of the store’s plumbing department into the store’s basement.

See the full Class of 2018 Hardware All Stars — presented by Stihl — in the May issue of HBSDealer magazine.

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2018 Stihl Hardware All Star — Gemmen's Home & Hardware (Michigan)
HARDWARE STORES

Service starts here in Michigan, Ohio and Pennsylvania

State by state, meet the 2018 class of Stihl Hardware All Stars.

BY HBSDealer Staff

It takes a little more to be a Stihl Hardware All Star.

Each year, HBSDealer solicits nominations from readers and the industry for Hardware All Stars.

And each year, we’re rewarded with a fresh class of high-performing, community-minded, service-oriented businesses worthy of the honor.

During the course of our research, we’ve met dealers who take risks, inspire staff and lift communities — or have what we call the All Star spirit.

Congratulations to all of the 2018 Stihl Hardware All Star honorees. Here’s three stars worth gazing at:


Michigan
Gemmen’s Home & Hardware

What began as a 4,000-sq.-ft. store with one employee in 1955 has grown into a 42,000-sq.-ft. location with more than 50 employees. Its secret: A willingness to change and make difficult decisions, according to owner Andrew Gemmen. “We had to be willing to change into different categories and move away from categories like decorative furniture, home décor and hunting and fishing. Last year, we went through a massive change to Ace Hardware. Our willingness to change has kept us vibrant.”


Ohio
McAuliffe’s Ace

This 30,000-sq.-ft. hardware store in Marysville has 98 years of community involvement. Third-generation co-owner Dan Fitzgerald is proud of the store’s commitment and contributions to Reunion County. For instance, an annual dog wash supports local pet shelters. And last year, the store cleared out its rental department to help raise a record $198,000 for an auction that funds the Care Train charity for families in need.


Pennsylvania
Werner Lumber Ace Hardware

“We were Werner Lumber before, and now in the community we are known as the Ace store,” Craig Werner said. Operating in its fifth generation, Werner Lumber joined Ace Hardware in 2015 and has taken off when it comes to the hardware business. It recently renovated an abandoned clothing factory — which produced jackets for the 1970 Olympic team — into a 16,000-sq.-ft., state-of-the-art hardware store and maintains an adjoining 10,000-sq.-ft. building with windows, doors, building materials and rental equipment. Werner Lumber was recognized with Ace’s “Coolest Hardware Store” award. “We’re pretty proud. It’s a unique place,” Werner said.

See the full Class of 2018 Hardware All Stars — presented by Stihl — in the May issue of HBSDealer magazine.

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2018 Stihl Hardware All Star — Ace Hardware of Ahoskie (North Carolina)
HARDWARE STORES

Best practices in North Carolina, Kentucky and West Virginia

State by state, meet the 2018 class of Stihl Hardware All Stars.

BY HBSDealer Staff

It takes a little more to be a Stihl Hardware All Star.

Each year, HBSDealer solicits nominations from readers and the industry for Hardware All Stars.

And each year, we’re rewarded with a fresh class of high-performing, community-minded, service-oriented businesses worthy of the honor.

During the course of our research, we’ve met dealers who take risks, inspire staff and lift communities — or have what we call the All Star spirit.

Congratulations to all of the 2018 Stihl Hardware All Star honorees. Here’s three stars worth gazing at:


North Carolina
Ace Hardware of Ahoskie

Giving back to the Ahoskie community is a passion for owner and “cool boss” Jamie Johnson and his staff, who host Halloween events for more than 1,000 area children, conduct blood drives and donate to local food pantries, in addition to numerous in-store events. This 2013 “Coolest” Store on the Planet winner is known for its substantial paint department and large selection of outdoor furniture, which is conveniently located on the store’s front porch. But that’s not all. Ahoskie offers a range of services including glass repair, automotive chip key cutting and UPS shipping.


Kentucky
Fairview Farm Center

Originally from Lancaster County in Pennsylvania, Jonathan Nolt had family in the area and was familiar with the region. “My hope was that there was a need for a business like this,” Nolt said. “And there was — it’s been way beyond our expectations.” Fairview Farm Center in Pembroke opened in 2011, serving a customer base that includes 70% farmers, 20% DIY homeowners and 10% contractors, particularly in the excavation industry. “We like to have on hand what the customer needs,” Nolt said. “Whether it’s a seal kit for a hydraulic cylinder, power tools or a hose for farm equipment.”


West Virginia
CSC Home and Hardware

Founded in 1991, Pete Scott saw a need for gypsum distribution in the market and went to work. Originally a two-man operation, Scott would sell building materials during the day and would make deliveries once his son Matt got home from school. Money from each sale was poured directly back into the business. Today CSC Home and Hardware in Morgantown is a full-line building materials dealer that blends together materials for pros and DIY projects, including hardware, paint, gypsum, electrical and plumbing supplies.

See the full Class of 2018 Hardware All Stars — presented by Stihl — in the May issue of HBSDealer magazine.

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