2018 Stihl Hardware All Star — Country Farm and Home (Tennessee)
HARDWARE STORES

All Star activity in Tennessee, Arkansas and Missouri

State by state, meet the 2018 class of Stihl Hardware All Stars.

BY HBSDealer Staff

It takes a little more to be a Stihl Hardware All Star.

Each year, HBSDealer solicits nominations from readers and the industry for Hardware All Stars.

And each year, we’re rewarded with a fresh class of high-performing, community-minded, service-oriented businesses worthy of the honor.

During the course of our research, we’ve met dealers who take risks, inspire staff and lift communities — or have what we call the All Star spirit.

Congratulations to all of the 2018 Stihl Hardware All Star honorees. Here’s three stars worth gazing at:


Tennessee
Country Farm and Home

Owner John Scott took his 30-plus years of experience in 2015 and formed his new enterprise, which combines Pickett Farm Supply and Pickett Building Center. Today the sprawling five-structure, 12-acre Country Farm and Home campus is located in idyllic Byrdstown and sells everything from concrete to shrubs. Business — and growth — is booming here, with two new locations opening in 2018, three in 2019 and three more in 2020. “Within three to four years, we’ll have 10 locations,” said Scott, who cites a broad range of products and competitive pricing for his success.


Arkansas
The Hardware Store

Walk into this family-owned and -operated store and chances are an owner, manager or staffer will call out your name. This Fayetteville destination is a haven for hardware junkies who spend time talking shop while getting their chainsaw sharpened. “If you need anything we will bend over backwards for you,” said manager Michael Howard, who left the corporate world join The Hardware Store six years ago. “When you buy a product from us, we’ll make sure you how to use it for your project.”


Missouri
Michael’s Hardware

The slogan “Friendly folks, serious hardware” describes this Cassville All Star well. Owner Michael LeCompte emphasizes extraordinarily friendly customer service and tops it off with a unique approach to social media. The store’s light-hearted, low-budget video series called Michael’s 2018 Hardware Olympics definitely deserves a medal.

See the full Class of 2018 Hardware All Stars — presented by Stihl — in the May issue of HBSDealer magazine.

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2018 Stihl Hardware All Star — Shaw Hardware (Nebraska)
HARDWARE STORES

Life in the Big Ten: Nebraska, Illinois, Indiana

State by state, meet the 2018 class of Stihl Hardware All Stars.

BY HBSDealer Staff

It takes a little more to be a Stihl Hardware All Star.

Each year, HBSDealer solicits nominations from readers and the industry for Hardware All Stars.

And each year, we’re rewarded with a fresh class of high-performing, community-minded, service-oriented businesses worthy of the honor.

During the course of our research, we’ve met dealers who take risks, inspire staff and lift communities — or have what we call the All Star spirit.

Congratulations to all of the 2018 Stihl Hardware All Star honorees. Here’s three stars worth gazing at:


Nebraska
Shaw Hardware

Adding a unique twist to an historic 105-year-old hardware store on Main Street in Plattsmouth, owner-operator Sue Shaw added “the His & Her hardware” concept to attract more women customers. “With half our customers being woman, we want to be the place where ‘women’ come in and feel comfortable,” she said. “Pinterest is so big right now and we have more single woman owning homes than ever before. They want a place to go where they can talk to someone.” Along with a classic offering, Shaw has added home brewing, bee keeping and custom picture framing.


Illinois
S.I. Kincaid & Sons

Robyn Anderson, the granddaughter of Stephen Isaiah Kincaid, has picked the date to celebrate this Fairfield, Ill., All Star’s 100th anniversary (it’s Saturday, June 9). And she’s also inviting the town of Lewisville, where S.I. Kincaid himself started the business. Today, the 2018 All Star and Do it Best member sells everything from horseshoes to fine china, and LBM sales are growing steadily.


Indiana
Fusek’s True Value

Steve Fusek knows what gets the engines running in Indianapolis. The owner of Fusek’s True Value is a former Indy car racing industry executive who opened this All Star store in downtown Indy in 2004. “What makes us special is we view the customer differently than most retailers,” he said. “We are solution providers to the customers, and we feel this gives us a big advantage over just about everybody in the marketplace.” And don’t miss the hardware happy hour deals on weekdays from 4 p.m. to 6 p.m.

See the full Class of 2018 Hardware All Stars — presented by Stihl — in the May issue of HBSDealer magazine.

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2018 Stihl Hardware All Star — All American (Do it Center)
HARDWARE STORES

Heartland highlights: Wisconsin, Iowa and Kansas

State by state, meet the 2018 class of Stihl Hardware All Stars.

BY HBSDealer Staff

It takes a little more to be a Stihl Hardware All Star.

Each year, HBSDealer solicits nominations from readers and the industry for Hardware All Stars.

And each year, we’re rewarded with a fresh class of high-performing, community-minded, service-oriented businesses worthy of the honor.

During the course of our research, we’ve met dealers who take risks, inspire staff and lift communities — or have what we call the All Star spirit.

Congratulations to all of the 2018 Stihl Hardware All Star honorees. Here’s three stars worth gazing at:


Wisconsin
All American Do it Center

Founded as a lumberyard focusing on contractors, the business has evolved into a one-stop shop for all things building materials and rental equipment. Owner Brian Buswell said his rental business is not only a moneymaker but a solution for customers. And if a customer can’t rent a piece of equipment because it’s unavailable, they get a raincheck and a 20% discount. “This way, customers are more willing to come back,” Buswell said. “People are pretty happy about this policy.”


Iowa
Wasko Do it Best Hardware

Here’s a great way for a hardware store operator to show community commitment: Earn recognition as “Citizen of the Year.” That’s exactly what Susan Wasko earned in 2014 from the Keosauqua. Susan and Joe Wasko of Wasko Do it Best Hardware have a long list of involvement: Chamber of Commerce, Keosauqua Library, Children First — even the Post-Prom Committee. Sales are growing through an enhanced home décor department and a strategic customer loyalty program.


Kansas
Woydziak Hardware

When the Lyons, Kan., Christmas Lights parade hit hard times in 2016, this All-Star store stepped in to save the sparkle. And it worked. The parade had a record 52 floats in 2017 — just one example of the community focus in a town of 3,800. “People here are gung ho on community involvement,” said Jason Huddleston, co-owner with his wife, Danica. “And it helps business as customers realize that we’re not here just to take their money, we’re here to build this community.”

See the full Class of 2018 Hardware All Stars — presented by Stihl — in the May issue of HBSDealer magazine.

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