Major hardware co-op earns a customer experience ranking

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Major hardware co-op earns a customer experience ranking

By Marianne Wilson - 02/20/2018

Supermarkets and fast-casual restaurant brands took the top positions in an annual ranking of customer experience. Ace Hardware cracked the top 10.



Publix, Chick-fil-A, and H-E-B earned top three positions in Temkin Group’s 2017 Temkin Experience Ratings, a cross-industry benchmark of customer experience. 



Publix had a score of 84%, closely followed by Chick-fil-A and H-E-B, which both scored 83% in the seventh annual rating.



The other restaurant and retail brands that scored high and made the top 10 were Hardees, Chipotle Mexican Grill, and Hannaford, which all scored 82%; Subway, QVC, BJs Wholesale Club, Ace Hardware, Food Lion and Trader Joe’s, which all scored 81%.



To generate the ratings, Temkin asked 10,000 U.S. consumers to rate their recent interactions with 331 companies across 20 industries and then evaluated their experiences across three dimensions: success, effort, and emotion.