News

What happened to ‘My Way or the Highway?’

BY Joe Scarlett

Leadership style has evolved over the years, but its most basic principles remain unchanged. In my 50+ years in business-leadership roles, I have been privy to plenty of transformations in society and business practices that impact leaders from all walks of life. I have learned from many different mentors and, in turn, I have passed along some enduring leadership tenets to the next generation of entrepreneurs.

One of the most positive shifts I’ve noticed is in the widespread use of transparent communication. Back in my first managerial position, my retail role models were very direct—in a different way. They gave orders, with little or no conversation, and expected the work to be done. Status as the boss was a big deal. So when the “king” said something his people obeyed, seldom challenging any fresh ideas. In those days business management and leadership took an almost a militaristic approach to everyday work. That was just the way it was done.

Over time, as the workforce has become more educated, the workplace has become a more collaborate space. In an increasingly competitive marketplace, employee engagement often makes the difference between winning and losing, so leaders have been forced by circumstances to communicate more clearly. It follows that listening, too, has become more and more important. Workers’ suggestions are no longer an interruption; they are essential to productive operations.

The workplace has also made significant adjustments as a result of the legal and societal movement to equal-employment rights for women and minorities. When I was growing up, doctors and lawyers were men. Period. Now more than half of medical- and law-school graduates are women—and those numbers continue to grow. As it should be in a modern society, the allocation of talent in business is no longer based on historic practices but rather on individual merit.

We’ve also seen the rise of the team. In most every business, the collective talent of the team is the richest asset for long-term growth and success. Real talent is so essential that employees are now very often in the driver’s seat. Because the loss of top talent could easily paralyze a business remaining laser-focused on retention is paramount. More than ever, senior executives must stay on top of employees’ needs, wants and concerns.

But the door swings both ways. Just as businesses want to retain top-quality talent, they must also continue to secure top-quality leadership—now a prime factor in influencing workers to take a job, stick with it and thrive in the long run. Those who study employee turnover know that the key factor to preventing it is always creating a healthy relationship between boss and subordinate. Bad bosses lead to high personnel turnover.

Although much has changed in workplace operations, the principles of leadership remain the same. Open communication encourages teamwork. Talent and collaboration produces results. People follow and emulate exemplary role models. Leaders who reflect on these fundamentals will see huge payoffs in the future.

Joe Scarlett is the retired CEO of Tractor Supply Company. For more on leadership, visit joescarlett.com.

 

 

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

TRENDING STORIES

POLLS

How much credit should be given to the co-op business model for the success of the independent hardware and building supply dealer over the last half century?
News

HBSDealer Stock Watch: SHLD jumps 11.07%

BY HBSDEALER Staff

SHLD was up by double digits by the end of trading Tuesday, though the rest of the market did fairly well for itself too.

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

TRENDING STORIES

POLLS

How much credit should be given to the co-op business model for the success of the independent hardware and building supply dealer over the last half century?
News

Next Big Thing: VR for reach truck simulations

BY HBSDealer Staff

Virtual reality is not just for decking simulations, and Yale Materials Handling Corporation made that very apparent during the recent ProMat 2017 event in Chicago.

The company offered an interactive demonstration of its reach truck simulator, which helps screen applicants based on their driving skill as well as improve the operator training process.

Using VR technology, the program allows new operators to conduct exercises on a stationary truck in a low-pressure environment, thereby reducing the risk of damage to lift trucks, other equipment and facility infrastructure during the training process.

New applicants can also be screened according to their skills, thereby improving new hire placement in roles best suited to their capabilities.

“Attendees come to ProMat to find their competitive edge that enables them to squeeze the highest levels of performance out of their operation,” said Chris Murtha, Brand Manager, Yale Materials Handling Corporation. “Leveraging innovative technology to make the most of limited available labor resources offers a solution designed for the realities of the current labor market that help drive the higher levels of performance today’s warehouses require.”

keyboard_arrow_downCOMMENTS

Leave a Reply

No comments found

TRENDING STORIES

POLLS

How much credit should be given to the co-op business model for the success of the independent hardware and building supply dealer over the last half century?