Wanted: Hardware Store All-Stars
In 2011, HBSDealer launched an All-Star idea — recognize a high-performing hardware or building supply dealer in each one of the 50 states.
The trend continues in 2018 with the STIHL Hardware All-Stars awards, to be presented in the May issue of HBSDealer.
To date, HBSDealer has recognized about 300 hardware stores, lumberyards and farm and ranch retailers across the country as All-Stars.
All-Stars contain one or more of the following attributes:
- High levels of customer service;
- High performance – growth, sales, profit or any other metric;
- Deep involvement in the community;
- Innovative culture;
- Outstanding merchandising and store design;
- Willingness to take risks;
- A passion for philanthropy;
- Excellence in training;
- Ability to adapt to trends and society; or
- Generally, just an all-around all-star retailer
Do any of these qualities describe a store in your neighborhood? We’d love your input.
To nominate a store for recognition in the STIHL Hardware All-Stars awards program, just send a sentence or two about the store to [email protected]. Please include the store’s full name, as well as its city and state.
Check out last year’s All-Star class here.
Gillman Home Centers in
Gillman Home Centers in Indiana and Ohio. 10 locations based in Batesville Indiana
Q1 sales, income up at WD-40
WD-40, the iconic lubricant, maintenance, and cleaning products manufacturer, reported first quarter 2018 net sales $97.6 million, a 9% increase compared to first quarter 2017 net sales of $89.2 million.
The San Diego, Calif.-based company also reported a first quarter 2018 net income of $12.6 million, a 7% increase from a first quarter 2017 net income of $11.6 million.
“The tribe has delivered solid first quarter results, reflecting excellent execution of our first and second strategic initiatives and the fact that for the first time in a long-time, foreign currency exchange rates are not diluting our reported net sales results,” said Garry Ridge, WD-40 president and CEO.
Ridge pointed out that sales of the company’s “flagship product,” WD-40 Multi-Use Product, grew 10% in the first quarter while sales of its WD-40 Specialist product line rose 29% during the period.
“Overall, we are off to a good start in 2018 and we believe our focus on executing against our strategic initiatives will continue to drive revenue growth, further strengthen our financial foundation, and enhance shareholder value,” Ridge said.
Looking ahead, WD-40 is projecting total net sales growth between 4% and 6% with net sales expected to be between $396 million and $403 million. Net income for the year is projected to be between $54.4 million and $55.3 million, the company said.
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Hardware Store Nation: The Top 25
They don’t make hardware stores like they used to. They make them better.
They’ve got to be better.
Today’s successful hardware store faces competitive threats unlike anything our grandparents faced. For starters, there’s a $100 billion, 2,000 store home center giant that earned $2 billion in each of its first three quarters of its current fiscal year. Then there’s the digital disruption from Amazon.
Let’s not sugar coat it. HBSDealer keeps track of hardware store closings, and they are common. And the common refrain in local newspaper “exit interviews” with former owners is competition from the aforementioned hastened their demise.
Still, from the independent owners and operators around the country — in phone interviews, at trade shows, during store visits — a different story emerges: Hardware stores are not endangered, they are energized. Here are some of their stories:
- Woydziak Do it Best lights up a small town.
- Carr Hardware takes home the Indie and talks growth.
- Center Hardware preserves a brand — and a culture — in San Francisco.
And those that are thriving, appear to be playing with the same playbook:
- Use your strengths. Hardware stores are nimble, friendly and convenient.
- Plant your flag in the community. Amazon, with all its warehouses, can’t duplicate that.
- Invest in your environment. Top performers invite customers to shop, not just pick up.
- You’re only as good as your people. The battle is taking place on the front lines, where customers interact with people on the floor. You won’t see many owners accepting an award while neglecting to credit these people.
Top 25 Hardware Stores
Ranked by estimated sales, the following list of “Hardware Stores” updates a previous version published in 2007, and uses information from the Top 300 Industry Scoreboard. For the purposes of tracking the hardware store sector, here are some defining features, to be used carefully:
Hardware Store noun
[ hahrd-wair • stohr ]
- Purveyor of home improvement products and advice.
- Operates in stores less than 60,000 sq. ft.
- Caters to homeowners, while embracing the pro contractor.
- Always evolving to meet community needs.