Veteran co-op exec moves on
Do it Best Corp. announced the retirement of Vice President of Sales and Business Development Jay Brown, capping a career of more than 30 years in the retail home improvement industry.
Brown’s retirement is effective Dec. 31, 2016.
Brown joined Do it Best Corp. in 2004 as VP of merchandising before becoming VP of sales and business development three years later. He played a major role in the development and implementation of numerous strategic, member-focused programs and other retail-performance enhancements.
“From my very first job at a local hardware store, I caught the bug and knew this was where I belonged,” Brown said. “I am tremendously proud of the inspiring effort our team continues to put forth and the many positive results they’ve delivered for our members and the co-op.”
In addition to leading the co-op’s team of professional sales consultants, Brown oversees the Do it Best Corp. Retail Performance and INCOM Distributor Supply teams, as well as its International division and member services department.
Early in his career, Brown worked for a 3-store chain affiliated with Our Own Hardware (who merged with Hardware Wholesalers, Inc. in 1998 to form Do it Best Corp.). Prior to joining the Do it Best team, Brown spent 20 years at the Valspar Corporation in numerous leadership roles, including national sales and marketing manager and senior general manager.
“Jay has truly embodied what it means to be a servant leader each and every day, and our members and staff are better as a result of it,” added Do it Best Corp. President & CEO Dan Starr. “We are grateful to Jay for his years of service and commitment to making this co-op and his community a better place.”
The co-op is currently conducting a search for a replacement and expects to name his successor this fall.
From the U.S. Navy to House-Hasson Hardware
House-Hasson Hardware has named new managers of operations and receiving for its 450,000 square-foot Knoxville, Tenn. warehouse, company President Don Hasson has announced.
Wayne Swaggerty is the new Knoxville operations manager, while Mike Kintz heads the receiving department.
“We serve more than 2,000 dealers in 17 states and the Caribbean, so there is an absolute necessity for our warehouse operations to be accurate, fast, and smoothly run,” Hasson said. “Wayne and Mike ensure those standards are followed, and we’re glad to have them on our team.”
Swaggerty is a Knoxville native. He spent 10 years in the U.S. Navy, five years as a main propulsion engineer aboard the U.S.S. Wainwright, a guided missile cruiser, and five years as a Navy recruiter.
He formerly worked in distribution centers for General Electric, Wyeth Pharmaceuticals, and Federal Mogul, rising from a warehouse picker to hold positions as receiving supervisor; value-added manager; head of quality systems; and global systems analyst.
At House-Hasson, Swaggerty is responsible for receiving, packing, shipping, and facilities maintenance for the 450,000 square-foot warehouse. Some 120 employees report to him.
Mike Kintz is House-Hasson’s new receiving manager.
Originally from Los Angeles, Calif., Kintz lived most of his in and around the Washington D.C. area before moving to Knoxville 15 years ago.
He most recently worked for Tranzonic, a Knoxville-based paper goods company.
House-Hasson has more than 55,000 stock keeping units (SKU). As receiving manager, Kintz is responsible for ensuring the rapid and accurate receiving of the tens of thousands of items that arrive monthly at the warehouse.
Kintz, who reports to Swaggerty, supervises some 40 employees.
The 110-year-old company has a second warehouse in Prichard, W. Va.
High praise for Debbie Supply PRO Hardware
With a varied product assortment, excellent customer service, a friendly environment and community service: Debbie Supply PRO Hardware in East Rochester, New York, has mastered the recipe for success.
Store owner Mark Barbero is committed to stocking the store to fit his customers’ every need, including hard-to-find items. For example, he carries lots of faucet stems so shoppers are guaranteed to find the parts they need for a project. His continuous efforts to add new items to the store’s product assortment has transformed the 10,000-square-foot store into a one-stop-shop preferred by customers.
“Debbie Supply PRO Hardware has stood the test of time,” said Cameron Mahood, dealer sales representative for The Bostwick-Braun Company. “They’ve competed against big-boxes by providing personal service to every single person who walks through their doors. When a Debbie Supply employee talks with customer, they try to find solutions, not just products.”
“We want to be there for our customers, to provide whatever they need, when they need it,” said Barbero.
The immaculate customer service provided by the staff at Debbie Supply PRO Hardware also defines the company as a true standout. Barbero and his staff have years of experience, and are always willing to go the extra mile for a customer. Barbero himself once drove 15 miles in a snowstorm to find an igniter to fix a customer’s furnace.
Debbie Supply PRO Hardware is also known for giving back to the community. Barbero and his family often use the kitchen in the back of the store to prepare weekly meals for employees, and host an annual holiday party with a large Italian buffet for customers, staff, friends and family. In addition, the store supports schools and other local organizations with monetary donations and space and supplies for fundraising efforts.
Named after PRO’s founder, Paul Cosgrave, the Paul L. Cosgrave Memorial Award is presented annually to a PRO Hardware retailer for their great dedication to the principles and ideals of effective hardware merchandising.