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Unhappy employees are staying put

BY Rebecca R Hastings

U.S. employers take note: A majority of workers are dissatisfied with their jobs but have no plans to quit, two recent studies suggested.

Just 47% of Americans are satisfied with their jobs, according to a report released June 27, 2012, by The Conference Board, an independent business membership and research association.

Though the organization found some evidence of improvement in job satisfaction since the previous year’s study, The Conference Board noted that the last time a majority of Americans (52 percent) were happy at work was in 2005. “Widespread dissatisfaction has been entrenched since the turn of the century,” the organization noted in a statement.

By comparison, more than 60% of Americans said they were satisfied at work in 1987.

However, there are some positive signs in the data. When The Nielsen Company surveyed 5,000 households on behalf of The Conference Board in the fall of 2011, employees reported satisfaction with some aspects of their work, including job security, wages, promotion policies and training.

Moreover, employees said they have more interest in their jobs, better relationships with fellow employees and favorable views about the amount of recognition and acknowledgment they receive from supervisors, compared to findings from 2010.

Employers shouldn’t read too much into these findings, the organization cautioned.

“This trend may signal increased satisfaction with simply having a job rather than demonstrate increased engagement or happiness,” said Rebecca Ray, Ph. D., senior VP human capital at The Conference Board.

This can hamper organizations’ efforts to increase the level of employee engagement, Ray observed. “Widespread job dissatisfaction negatively affects employee behavior and retention, which can impact enterprise-level success,” she said.

Few employees intend to leave

However, when the global consultancy BlessingWhite surveyed more than 3,500 employed professionals — 2,616 from North America — between March and June 2012, and asked them if they planned to remain with their organization for the next 12 months, 56% said “yes, definitely,” and 33% said “probably.”

Just 12% of respondents, most of whom held executive, management or supervisory titles, answered “no way,” suggesting they had plans to leave their employers as soon as possible.

These findings are nearly identical to those found in BlessingWhite’s last engagement study conducted in 2010, the company noted. “When we last polled the North American workforce, 56% of employees said they would definitely stay, and 13% indicated they were headed for the door,” said Joan Dasher, VP of the employee engagement practice, in a statement. “Our latest findings suggest that despite improvements in the economy, workers are not planning the mass exodus that many employers fear.”

Although leaders worrying about losing top talent might welcome such news, Dasher noted that some employees stay with an organization because of job security, pay and job conditions. “In a sense, they are being held hostage by what they are getting from their employers. That’s not a winning equation for business,” she said.

BlessingWhite found that respondents deemed “most disengaged” said they plan to stay with their current employer because:

• They don’t think there are other job opportunities out there in a recovering economy — 23%.

• They have no desire for change; they are comfortable where they are — 17%.

• They have favorable job conditions, such as flexible hours or a good commute — 15%.

By comparison, those found to be the “most engaged” by BlessingWhite said they plan to stay because:

• They like the work they do — 42%.

• They believe in their organization’s mission — 17%.

• They have significant career development or advancement opportunities — 9%.

“You need all your employees to be passionate about their work and to apply their discretionary effort toward your top priorities,” Dasher said. “Focus on helping employees find meaning in their work … Make sure your high performers are getting what they need in terms of challenge, growth and development.”

And if necessary, “cull those workers who have emotionally checked out … retention of the wrong employees is bad business,” she added.

Rebecca R. Hastings, SPHR, is an online editor/manager for SHRM.

Have HR-related questions and concerns? Get access to essential forms, policies and guides, plus a live call center, at ToolkitHR.com, powered by HCN and the Society for Human Resource Management (SHRM).

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Tractor Supply plows ahead

BY HBSDEALER Staff

Despite a stagnant economy and drought conditions across large parts of the country, Brentwood, Tenn.-based Tractor Supply Co. reported sales and earnings growth.

The company posted second-quarter sales of $1.29 billion, up 9.6% from $1.18 billion in the same quarter last year.

The nation’s largest chain of farm and ranch specialty stores posted earnings of $106.6 million, up 8.3% from $91.2 million in the year-ago period. 

"We are pleased with our ability to generate double-digit EPS growth during the second quarter, while operating in a stagnant economy and navigating weather shifts and unfavorable drought conditions,” said Jim Wright, chairman and CEO. 

The company opened 18 new stores compared to 16 new store openings in the prior year’s second quarter. The company operates 1,135 stores in 45 states.

Same-store sales increased 3.2%, even as the early spring weather pulled sales out of the second quarter and into the first quarter, according to the company. 

The impact of the drought across much of the middle of the country appears to have affected farmers much more than it has affected the farm and ranch retailer. 

"Our team is actively managing the product assortment to meet customer needs in the affected markets as the drought continues to spread and intensify," said Wright.

 

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New sales leader for Mr. Bar-B-Q

BY HBSDealer Staff

Old Bethpage, N.Y.-based Mr. Bar-B-Q named Wendy Sender as national sales manager.

As Mr. Bar-B-Q’s national sales manager, Sender is responsible for adding new retailer partnerships, enhancing current relationships and overseeing overall brand positioning for the more than 40-year-old organization.

“We are thrilled to have Wendy join the Mr. Bar-B-Q family and know her rich background and strategic insight will benefit every facet of our company,” said Marc Zemel, CEO of Mr. Bar-B-Q. “She brings an arsenal of talents that will further strengthen and diversify our brand and bring ‘Everything but the Grill’ to even more customers.”

Prior to joining Mr. Bar-B-Q, Sender spent eight years in marketing positions for such companies as Suncast, Fiskars and Intertape Polymer Group. Sender transitioned into sales in 2007 when she became national sales manager at The Homax Group. 

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