DISTRIBUTORS/CO-OPS

True Value Co. names ‘best in town’ list

BY HBSDEALER Staff

From coast-to-coast to yet another coast, Chicago-based True Value Company recognized 14 True Value hardware stores as winners of its annual "Best Hardware Store in Town" award.

This year’s list included a Bermuda retailer, marking the first time a member outside of the United States was honored by the award.

“Our vision is to help every True Value be the ‘best hardware store in town,’ and these 14 stores represent what it takes to exceed customer expectations,” said Lyle Heidemann, president and chief executive officer of True Value Co.

This year’s list is as follows:
B&C True Value Home Center, Grass Valley, Calif.;
Berger True Value Hardware, Hawthorne, N.Y.;
Brinkmann Hardware, Blue Point, N.Y.;
Central True Value, Moncks Corner, S.C.;
Geiger True Value, Chillicothe, Ill.;
Gorham’s True Value, Hamilton, Bermuda;
Horton’s True Value, Chetek, Wis.;
Hoy’s True Value, Sweet home, Ore.;
Lake Isabella True Value, Lake Isabella, Calif.;
Lott True Value, Childress, Texas;
Red Lodge True Value, Red Lodge, Mont.;
Shore True Value, Somers Point, N.J.;
Strasser True Value, Kansas City, Kan.; and
Titusville True Value, Titusville, Pa.

According to the co-op, the stores went through a nomination and selection process, which included mystery shoppers visiting each selected store to gain a customer’s perspective. Store evaluation criteria included physical appearance, product selection, competitive pricing, promotional sales and customer assistance.

 

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At rental event, True Value honors top suppliers

BY HBSDEALER Staff

At The Rental Show in New Orleans, the Chicago-based hardware co- op True Value Co. recognized its partners that make rental successful.

Toro Company, Hilti and Warner Shelter Systems received special recognition.

"Every supplier — small and large — is critical t our success," said Eric Lane, True Value’s VP specialty business, which includes rental. "And it is important to recognize these three companies for demonstrating outstanding contributions, dedication to quality and positive financial impact on our rental business." (Register or sign in to read our most recent Q&A with Eric Lane.) 

Toro was named lawn-and-garden supplier of the year. Hilti took home top honors in the tool and equipment category. And Warner Shelter Systems was party and event supplier of the year.

 

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In Michigan, a hardware store is honored

BY Ken Clark

The owner of Ace Hardware of Grand Ledge, near Lansing, Mich., received a "Businessperson of the Year" award from the Grand Ledge Area Chamber of Commerce.

Jim Roberts, whose family also owns Ace stores in Mason and Holt, Mich., told Home Channel News that the store’s focus on service is what sets it apart 

The 10,000-sq.-ft. store has been open since 1997 and co-exists across the street from a big-box Meijer store on Saginaw Highway. 

"The Meijer store is actually more of a help than a hindrance," he said. "We don’t overlap, and we offer the kind of service that customers appreciate."

During the Jan. 15 award ceremony, Roberts and Ace Hardware of Grand Ledge were recognized for "service, personal attention, helping people and being community minded" by the chamber of commerce.

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