The toughness meter

BY Ken Clark

“There are no sissies left in this business.”

That’s the official Home Channel News quote of the month, from Rick Frost, the CEO of Nashville, Tenn.-based Louisiana-Pacific.

Frost’s statement, delivered during the Q&A segment of his company’s fourth-quarter earnings call, was one of several executive comments in recent weeks with a true-grit flavor. Something about managing through the tail end of a stubborn downturn has generated a tough-get-going attitude in public and other utterances of our industry executives. In other words, it was a strong month for straight talk.

When Builders FirstSource CFO Chad Crow described something of a return to normalcy in margins in certain markets, he packaged his point in the rhetoric of dog-eat-dog Darwinism. “You don’t have as many starving people out there fighting over what small amount of business is available.” 

Anyone who buys stock knows that past performance is not an indication of future performance. Ace Hardware executive VP and CFO Dorvin Lively said that theory applies to retail. “You have got to get better, get smarter, every year. What worked last year doesn’t necessarily mean it’s going to work this year. Whether it’s big-box competition, the Internet, social media — I mean these are things that we didn’t even have to think about 20 years ago.”

Times are changing. And the burning desire for constant improvement is also found in Orgill CEO Ron Beal’s sound bite. “It’s hard to hit home runs,” he said. “But if we can be 1% or 2% or 5% or 10% better, the cumulative impact of that is very significant.”

Even Berkshire Hathaway CEO Warren Buffett is fired up. In his annual letter to shareholders, Buffett wrote: “Throughout my lifetime, politicians and pundits have constantly moaned about terrifying problems facing America. Yet our citizens now live an astonishing six times better than when I was born.” 

I wouldn’t want to mess with him in a boardroom. (For more on Berkshire Hathaway and its home-related business, see page 6.)

But it was Louisiana-Pacific’s Frost’s comment that takes the cake. The editors suspected it would generate some website hits, and sure enough, “LP CEO: No sissies left in business” was one of the most viewed stories of the month. 

Frost was responding to a question from an analyst about why there was so little consolidation in the industry, given the conditions. Here’s his elaboration. “It’s over-simplistic and you’ve heard me say it and everybody laughs at me when I do, but there aren’t any sissies left in this business. Nobody wants to give up their shop and let somebody else own them. It’s my opinion.”

You might choose your words differently, but it’s hard to disagree. 

— Ken Clark

[email protected]

Correction: An article in the February “Made in the USA” issue of Home Channel News incorrectly described Bemis Manufacturing CEO Peter Bemis. He is the grandson of the founder Albert Bemis.


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Readers Respond


More on “Made in the USA”

“We are a single store that has recently won the Best of Long Island award for a hardware store. Since there are 3 million people on Long Island, we are very proud of that. One of the things we strive for besides unmatched customer service and having products in stock when others don’t is having unique items. One unfortunate thing we found was ‘Made in the USA’ were becoming a unique thing. We now have a program in the store where we identify on each hook if an item is Made in the USA. We use a simple ‘Made in the USA’ sticker placed onto the scanning tag. 

“When we were at the 2010 National Hardware Show we did notice that domestic manufacturers were placing more of an emphasis on being made here in the USA. We did find a customer is willing to pay a higher price on an item if they see it is made here in the USA. That is something we did not think we would see, especially in a down economy, but many see it as helping their own. 

“We also saw it work the other way. Once customers saw many Weber grills were made in China they were not as interested because they were now just like everyone else. They lost that edge they have of being made here. We do not bring in a product just because it is made here, but it does feel great to help a customer with what they need and be able to say to them ‘and it’s made here in the USA, too.’ That is what usually makes the sale.” 

— George Uribe

L.I. Hardware

Bohemia, N.Y.

“This will be a part of our 2011 marketing campaign. We will highlight products that are Made in the USA by stickers attached to the product shelf labeling, and identifying them in our circular and radio promotions.” 

— Tom Hardman

Spencer, W.Va.

“We have found our [retail] customers prefer Made in the USA. Partly for patriotic reasons but mainly because they are smart enough to know that price is comparable, quality is as good or better, and delivery and in-stock positions are much better. Any U.S. company that is following Lean principles will be able to deliver products better. No one has yet to perfect any software to accurately plan for three-month delivery times versus domestic finished goods’ positions. Those companies that import and have good fill rates also have too much inventory, which is a true carrying cost. Bottom line, why do global auto makers build factories close to their customers?

“Made in the USA, here to stay.”

— Randy Boonstra

The $3,728,686,000,000 question

(Here’s a sample of comments regarding President Obama’s $3.73 trillion budget blueprint for 2012.)

“Please accept my apology in advance for the following e-mail about an unpleasant subject. I tried very hard not to do it, but because it helped my perspective and made me feel much better, I thought perhaps it would do as much for you. It’s tough, but we all need to do our part. The President ordered the cabinet to cut a whopping $100 million from the $3.5 trillion federal budget. I’m so impressed by this sacrifice that I have decided to do the same thing with my personal budget. I spend about $4,000 a month on groceries, medicine, bills, etc., and now it’s time to get out my budget cutting ax, go line by line through my expenses, and get to work. I’m going to cut my spending at exactly the same ratio as the President — 1/35,000 of my total budget. After doing the math, it looks like instead of spending $4,000 a month, I’m going to have to cut that number downward by eleven cents! Yes, I know that’s a lot and I must somehow get by with $3,999.89, but that is what sacrifice is all about. 

“The President has requested that we get some of our own ‘skin in the game’ with everyone else. So we’ll just have to do without some things, that are, quite frankly, luxuries those eleven cents normally buy us.”

— Anonymous

(The above letter was discovered and forwarded to HCN by Mark Prigge, Oakdale, Minn.)

“It’s immoral to steal from our kids in order to fulfill left-wing ideology.”

— Name withheld

“I don’t feel it will help. I do think it will hurt — both short and long term.”

— Name withheld

Reform for Fannie and Freddie

(The following is a response to an article about calls for a more limited role of Fannie Mae and Freddie Mac in the housing mortgage market.)

“After the revelations of the last couple of years it appears that Fannie and Freddie were nothing more than a Giant Slush fund for the political party in power. Getting rid of it sounds like a good move, but after the smoke clears I think all will be the same people, same polices, same buildings, same, same, same, NEW SIGN, and that will be all that’s NEW.”

— Name withheld


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11 for 2011

BY By Brae Canlen

With the Kitchen and Bath Industry Show only weeks away — it runs from April 26 to 28 in Las Vegas — the National Kitchen and Bath Association (NKBA) just released the results of its annual members’ poll about upcoming design trends. The Hackettstown, N.J.-based trade group asked 100 of its designers what they’ve been installing in their clients’ kitchens and bathrooms, and then distilled the results into 11 trends. 

Home Channel News asked some LBM showrooms dealers and manufacturers to add their observations to the survey. While some results are predictable — those vessel sinks are everywhere you look — who would have guessed green bathrooms? 

One overall trend to keep in mind, according to one designer, is frugality. “It’s all about the budget,” said Joan Crall, a designer with Boyce Lumber in Missoula, Mont. “Even people who have the money don’t want to spend it.” According to Crall, customers might splurge on one item — say, a six-burner Wolf range — but they’ll go for the lower price points on countertops and fixtures. “The bottom line is, they want to stay within their budget,” she said.


Shaker style cabinets

The Shaker style caught on big last year, and by the end of 2010, had eclipsed contemporary as the second most popular style used by NKBA members. (Traditional is their first choice.) At Parr Cabinet Outlet, a sister company to Parr Lumber with locations in Oregon, Washington, California, Arizona and Utah, Shaker outsells other styles five to one, said division manager Jeff Cox. 

“Maple, cherry, hickory, white — it doesn’t matter what kind of [wood],” Cox said. “About 60% to 70% of our sales are some kind of Shaker door style.” The company sells approximately 15,000 cabinets a year. 

While Shaker’s star is rising — 55% of the respondents said they had designed Shaker-style kitchens — contemporary kitchens fell to 48%, according to the survey.

Dark finishes on cabinets

Distressed finishes are out — only 5% of the designers surveyed used it last year, compared with 16% the year before. But dark, natural finishes overtook medium natural, glazed and painted white as the most specified type of finish toward the end of 2010. Homeowners are not necessarily returning to an all-dark look, however. Some are mixing it up.

“We’re seeing dark on the perimeter and a dark [center] island that looks like a piece of furniture, something very decorative,” said Jeff Topolinski, who works in cabinet sales and design at Ed Hines Lumber. “The rest [of the cabinetry] is a painted product, white or antique white.” 

Many homeowners still opt for light natural or colored painted finishes, however: 25% for light natural and 29% for colored paints, according to the survey. While “medium natural” is losing popularity — it fell five percentage points — 48% of the designers polled still used it last year. 

In the Chicago market, where Ed Hines operates four design centers and showrooms, production builders are installing medium to dark cabinets in cherry, birch and maple, according to Topolinski. And no one is choosing oak anymore. “Oak is non-existent,” he said. 

Wine storage

When you think about it, it makes perfect sense: Wine refrigerators are mostly designed for white wine, yet plenty of people prefer red. So it’s no wonder that the incorporation of wine refrigerators in the kitchen seems to be on the decline. Unchilled wine storage is growing in popularity, however. While only 39% of surveyed designers incorporated wine storage areas into their kitchens at the end of 2009, just over half — 51% — did so as 2010 came to a close. Most other types of cabinetry are on the decline, including tall pantries (89% to 84%), lazy susans (90% to 78%), and pull-out racks (81% to 71%). Appliance garages also seem to be falling out of favor, as their use declined from 36% at the end of 2009 to 29% a year later.

French door refrigerators

The French door refrigerator has strengthened its position as the type specified most often by NKBA member designers, jumping from 67% to 78% between 2009 and 2010. The NPD Group, which also tracks appliance sales, found that French door refrigerators accounted for 26% of total full-size refrigerator unit sales, and 41% of dollars, in 2010. Sales of this style showed double-digit increases in 2010, the only refrigerator type to do so. French door refrigerators are also the only type to exceed 2007 pre-recession sales levels.

General Electric also noticed a bump in sales, according to spokeswoman Allison Gatta. “French door refrigerators are [our] fastest-growing segment,” she said.

Why does everyone love them so much? Ever try to fit a frozen pizza or a sheet cake in a side-by-side refrigerator? 

Induction Cooktops

Induction cooktops haven’t overtaken gas and electric models, but they’re closing the gap. Entering 2010, gas cooktops were specified by 76% of NKBA designers, compared with 38% for electric and 26% for induction. Now induction cooktops have gained eight points, up to 34% in the latest survey. However, the incorporation of gas cooktops has fallen to 70%, while electric cooktops have risen slightly to 41%.

Meanwhile, single-wall ovens are down from 46% to 42%, although double-wall ovens are up from 68% to 74%. In addition, warming drawers are down from 49% to 42%, and ranges are down sharply from 81% to 68%

LED Lighting

Designers are turning away from incandescents, given their planned obsolescence, which leaves them the options of halogens, CFLs and LEDs. Of the three choices, only LEDs showed gains, with 54% of the respondents choosing the energy-efficient (but expensive) light-emitting diode fixtures, as opposed to 47% last year. 

At Sims-Lohman Fine Kitchens, a division of Forge Lumber that serves the Cincinnati market, customers are asking for LED lighting in strategic places. “We see it under cabinets or countertops,” said general manager Jim Roberts. “Also, in spotlights.” 

At Builders Warehouse in Kearney, Neb., corporate sales manager Chris Borrego has also noticed more LED lighting being installed under the counter during kitchen remodels. “It’s a little more flexible, and it’s something new,” Borrego explained. But homeowners have yet to make the leap to LEDs in the ceiling, he said. 

Designer Trash

Consumers are looking for a neat solution to trash disposal, one that incorporates all the sorting and recycling required by either their local municipality or their conscience. Some 89% of kitchens designed by NKBA members in the final quarter of 2010 include a trash or recycling pull-outs “Every kitchen that I do now has a waste and recycling cabinet,” said Topolinski of Edward Hines Lumber. “It’s grown to the point where everyone expects it. Typically, it’s the first things they ask about when they come in.” 

Consumers also want to reduce their overall kitchen waste using installed appliances. The use of trash compactors grew from 11% to 18% year over year in the annual survey, while garbage disposals were incorporated by 86% of designers, up from 75% the previous year.


Quartz countertops

Quartz continues to take away market share from granite in the market for bathroom vanity tops, according to the NKBA survey. A year ago, 85% of the bathroom designers incorporated granite into a recent design, compared with just 48% for quartz, but now, that gap has narrowed to 83% for granite and 54% for quartz. 

“We’re definitely seeing growth in quartz,” said Borrego of Builders Warehouse, which operates its own fabrication plant. “More people are looking at it as an alternative to granite.” 

Borrego noted that other quartz fabricators seem to be popping up everywhere. “We’re seeing more competitive pressure from other suppliers,” he said. 

Unlike in the kitchen, solid surfaces haven’t gained much popularity in the bathroom, increasing only from 23% to 25% over the past year. Meanwhile, solid marble has declined from 46% to 37%, while cultured marble and onyx have increased from 12% to 19%. No other material has even 10% of the market.

Green Bathrooms

White, off-white and shades of beige will always dominate bathroom walls, but green started showing up in 2010, and 24% of the NKBA designers polled said they had used it last year, compared with 14% the year before. 

“The greens that I’m seeing are the gray-greens,” said Roberts, of Sims-Lohman Fine Kitchens. “This works with the contemporary styles.”

Leatrice Eiseman, executive director of the Pantone Color Institute, said that consumers “can get pretty bored with the usual browns and tans and whites.” She sees green as a “neutral” color. A gray/green combination can create a natural-look background that makes other colors pop. Think raspberry towels.

One thing is for certain: The popularity of beige and brown is definitely slipping. Beige lost nine percentage points in the NKBA survey, and brown dropped by 10 points, from one year to the next. 

Fancy sinks

Undermount sinks continue to dominate newly remodeled bathrooms, with 97% of NKBA bathroom designers having specified them over the last three months of 2010, up from 95% a year earlier. Typically, undermount sinks are used with Corian or Silestone or some kind of solid surface that can provide a lipless drop-in space for a sink. 

“It’s very popular in the kitchen on high-end projects,” said Judy Riley, VP global design at Moen. Typically they have angular corner and are very deep.”

Vessel sinks, which are often made of art glass or other exotic material, have become the clear second choice among designers, as 51% of NKBA member designers have specified them in the final quarter of 2010, up from 39% a year ago. Pedestal sinks are also on the rise, up from 21% to 29%. Of course these fancy sinks also need special faucets to go with them, but the NKBA survey focused more on metal finish than style when surveying the troops about these fixtures. 

Satin nickel faucets

For both bathrooms and kitchens, consumers showed a strong preference for polished nickel. From the end of 2009 to the end of 2010, the percent of NKBA designers who specified a satin nickel faucet rose from 41% to 63% in the kitchen and from 45% to 57% in the bathroom. For brushed nickel, the numbers tumbled from 61% to 48% in the kitchen and 66% to 38% in the bathroom. 

“Most of my clients are using satin nickel in my remodels,” said Crall, of Boyce Lumber. “People had been using more expensive finishes, like oil-rubbed bronze, but they’re not spending as much on specialty products.” 

Stainless steel is still popular in the kitchen, according to the NKBA survey, as it was specified by 44% of designers. But that figure dropped to just 16% in the bathroom. 


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Would you like to see the re-emergence of an association like the AHMA?