Surprise DOL visits on the rise

BY Allen Smith

More Department of Labor (DOL) investigators are showing up unannounced at worksites and seeking to conduct immediate wage and hour investigations, according to Alfred Robinson Jr., acting administrator of the DOL’s Wage and Hour Division during President George W. Bush’s administration and now an attorney with Ogletree Deakins in Washington, D.C.

Employers shouldn’t be caught flat-footed, Robinson said, adding that employers should have a notification protocol so that the proper people are notified if an unannounced investigation happens. The proper people could include corporate officials, HR professionals, in-house counsel and possibly outside counsel.

“It is important for employers to have a game plan in place for what to do if someone from the Department of Labor shows up at the door,” agreed Paul DeCamp, an attorney with Jackson Lewis in its Washington, D.C., area office and a former administrator of the Wage and Hour Division during Bush’s administration.

“Ordinarily, my recommendation is to have the legal department notified right away,” DeCamp remarked. “With legal overseeing the response, the right person to interface with the agency may be someone from legal, or human resources, or even from operations if that person is sophisticated and skilled at dealing with a potentially adversarial government representative.”

Often when the DOL appears unannounced, an employer is unprepared, Robinson said, noting that the records the government wants to see might not be readily available or at that location. Other things might be going on, so that the people who need to meet with the investigator are not available, he added, saying that the employer might suggest that the investigator remain in the waiting room and then negotiate a different time to begin the investigation.

Sought documents

The documents DOL investigators seek in a surprise investigation typically are the same ones they seek after sending a notice of a DOL investigation, namely:

• Names, addresses and telephone numbers of all business owners and company officers such as the president, treasurer, secretary, board of directors and other corporate officers, along with a company organizational chart.

• The legal name of the company and all other names used by the company (for example, “doing business as” names).

• Records showing the company’s gross annual dollar volume of sales for the past three years.

• A list of all employees with their addresses, hourly rate or salary, job titles, shifts and whether the employer considers each employee exempt from overtime.

• Payroll and time records for the past two years, including a copy of the most recently completed payroll.

• Birth dates for all employees under age 18 who worked during the previous 24 months.

• 1099 forms and contract documents with any subcontractors at the establishment.

• The employer’s federal employer identification number.

• The names and telephone numbers of all subcontractors and subcontracted workers on the project.

The increased use of surprise visits might be attributable to a lack of confidence in those in the private sector and a desire to reap the benefits of taking an employer by surprise, Robinson said. He noted that sometimes DOL suspects that an employer has child labor violations, in which case an unannounced visit is the best option in order to be there when any youth are working and to interview them or take their pictures.

However, a surprise visit is not the best use of DOL’s resources if an employer is not in a position to be cooperative, he stated.

Stand your ground

Employers should stand their ground at appropriate times, Robinson added.

“All you are required to provide is what’s in the regulations,” he said, referring to 29 C.F.R. 516, including Sections 516.2, 516.5 and 516.6.

“You do not have to disclose every aspect of the business,” Robinson noted. Sometimes investigators take pictures, and an employer has the right to protect its confidential processes, equipment, patents and business secrets, he added.

“Employers should give careful thought to how much information they want to produce relating to their annual revenues as well as information about individual owners, officers or managers,” DeCamp cautioned. “If the employer is willing to stipulate that the annual revenues exceed $500,000, then the agency has little or no need for detailed information.”

DeCamp added, “I would also think carefully about whether to provide workers’ e-mail addresses or telephone numbers. The Fair Labor Standards Act record-keeping regulations do not require employers to maintain that information, and I normally take the position that the agency is not entitled to records that the law does not require employers to maintain.”

Investigation process

Once on-site, an investigator will present his or her credentials and conduct an opening or initial conference, according to Robinson. During the meeting, the investigator will meet with representatives of the employer, explain the purpose and plans of the investigation, inform the employer of what documents and records he or she will review, provide information on the time period covered by the investigation, advise the employer of whether he or she plans to interview employees and provide other relevant aspects of the investigation’s fact-finding.

“Management and counsel should carefully review document and interview requests and assess how best to respond, including exploring with the investigator the areas of concern,” said Christine Howard, an attorney with Fisher & Phillips in Tampa, Fla. “Often, an employer might be able to convince the investigator to limit the scope of the inspection.”

Robinson pointed out that once an investigator has completed the fact-finding, review of records and interviews with employees, a closing or final conference is scheduled with the employer to review the findings. At the final conference, the investigator will review the investigation findings and seek agreement to pay back wages, if any are found due and owing, and seek a commitment to future compliance. If an agreement is not reached, the Wage and Hour Division may refer its findings to the Office of the Solicitor for litigation, and employees will be notified of their right to file a private lawsuit.

Common employer errors

Howard said a common mistake for employers to make in responding to DOL investigations is “failing to be prepared and have a plan for addressing the inspection or appointing an employee to handle the investigation who has no experience with one. Once notified, an employer should not go blindly into the inspection but should have a plan that serves to get the inspection focused and manageable.”

Employee interviews are part of most investigations, according to Robinson. He noted that a company official or representative is allowed to be present for the interview of an exempt manager but not for the interview of nonexempt employees.

Too often employers “panic, say things they shouldn’t and don’t actually provide what the DOL wants,” cautioned Jennifer  Shaw, an attorney with Shaw Valenza in Sacramento, Calif. She recommended that employers be sure to follow the law up front, partner with legal counsel and “don’t be obstructionist.”

DeCamp agreed that employers “should cooperate to the greatest extent feasible, convey to the investigator in every interaction that the employer is committed to compliance and wants to work with the agency to ensure that it is in full compliance, and respond promptly to the agency’s requests.”

Allen Smith, J.D., is manager, workplace law content, for SHRM.

© 2012 SHRM. All rights reserved.

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How much credit should be given to the co-op business model for the success of the independent hardware and building supply dealer over the last half century?

Existing-home sales slip 1.5% in May

BY Ken Clark

Sales of existing single-family homes, condominiums and co-ops declined 1.5% to an adjusted annual rate of 4.55 million in May, according to the National Association of Realtors (NAR).

Limited supplies of housing inventory held back existing-home sales, according to the NAR, but sales were up 9.6% over the same month last year.

"The slight pullback in monthly home sales is more likely due to supply constraints rather than softening demand,” said Lawrence Yun, NAR chief economist. “The normal seasonal upturn in inventory did not occur this spring. Even with the monthly decline, home sales have moved markedly higher with 11 consecutive months of gains over the same month a year earlier.”

He added that despite tight credit conditions and higher down-payment requirements that are negating the impact of record high affordability, the recovery is occurring. 


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How much credit should be given to the co-op business model for the success of the independent hardware and building supply dealer over the last half century?

Fifty winning retailers, state by state


The 2012 list of Home Channel News Hardware Store All-Stars — one from each state — contains a great variety of businesses linked by a commitment to strong customer service and an innovative approach to retail.

The honorees from South Carolina, South Dakota and Tennessee reveal a wide range of products, services and store footprints. Gardening, housewares, live goods and even color-coordinated dish towels offer areas of competitive differentiation.

South Carolina
Central True Value
Moncks Corner, S.C.
At Central True Value Hardware, customers can learn the intricacies of many trade specialties, including gardening. At the store’s “Ask a Master Gardener” event, for example, customers bring in their weeds/plants for identification, have their soil sent off for testing and learn about worm composting. Central’s personal attention encompasses small home projects for DIYers to larger commercial projects for contractors. 

South Dakota
Hogans Hardware Hank
Pierre, S.D.
A wide mix of customers shop at Hogans Hardware Hank located in South Dakota’s capitol city of Pierre — including former governor Bill Janklow. “Other than being a complete hardware store, we offer a lot of specialty kitchen products,” said store owner Cash Hogan. The 5,500 sq.-ft. store opened in 1983 and prides itself on its willingness to mix up its products. A recent success: dish towels. “They were fancy and color-coordinated. And they were huge,” Hogan said.

Ace Tom Glenn
Chattanooga, Tenn.
Ace Tom Glenn has 17 hardware locations in Tennessee and north Georgia, but no two are exactly alike, said marketing manager John Rutter. “Each store has its own character, its own culture.” The flagship store in Chattanooga includes niche items only found here, as well as a Live Goods area with a vast selection of annuals and perennials indigenous to the area. “Whatever we do, we focus on doing it really well,” Rutter said.

For the complete list of 50 winning retailers, state-by-state, register or log in to  


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How much credit should be given to the co-op business model for the success of the independent hardware and building supply dealer over the last half century?