HARDWARE STORES

Stihl Hardware All Stars: Mont., Neb., Ohio

BY HBSDealer Staff

It takes a little more to be a Stihl Hardware All Star.

Since 2011, HBSDealer has reached out to suppliers, distributors, manufacturers, vendors, retailers and homeowners in search of high-performing, service-oriented, community-minded hardware store, lumberyard or farm and ranch dealers worthy of All-Star status.

It’s a tribute to this industry that each year brings a surplus of high-quality nominations. The companies profiled have earned their place on the list of 50 — one from each state. And they join an elite fraternity of honorees.

Here’s to the class of 2017. And here's three stars worth gazing at.

Montana
Sliters Lumber & Building Supply
A local favorite and a reliable source of “whatever the customer needs,” Sliters Lumber & Building Supply has earned an accolade for its good handling of the old-fashioned hardware store values: a community spirit and “immaculate” customer service with a personal touch, as one customer described it. Several Sliters staff members belong to social welfare benefit organizations, and the retailer supports the local Boy Scouts and the United Way. Its three Montana locations are a reflection of its legacy, which has been in place since 1933 and has earned it the title of 2014 WBMA Dealer of the Year.

Nebraska
Builders Warehouse

Builders Warehouse of Kearney is an independent home center with the fire power to take on the national chains. The 65,000-sq.-ft. Kearney store is part of a diverse Builders operation, that includes truss plants, a Builders Show Room and a pro-focused lumberyard in Aurora, Colo. The award-winning independent has the size, selection and the quality to compete for just about anything home related. The key, according to CEO Chris Borrego, is the people who make it happen.

Ohio
Farm & Home Hardware

Farm & Home, of Wellington, is clearly doing something right. If it wasn’t, it wouldn’t have 9,000 subscribers to its rewards program in a town of 5,000. That, added to its double-digit growth each year, tells the story of a store that’s meeting a need in its community. The 30,000-sq.-ft. store has an especially robust power equipment selection and outdoor nursery, and it continues to give back to its community by sponsoring charitable events, such as a coat donation drive that rewards participants with $50 toward their Carhartt clothing department.

See the full Class of 2017 All Stars  — presented by Stihl — in the May issue of HBSDealer.

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Stihl Hardware All Stars: Ky., Md., Mo.

BY HBSDealer Staff

It takes a little more to be a Stihl Hardware All Star.

Since 2011, HBSDealer has reached out to suppliers, distributors, manufacturers, vendors, retailers and homeowners in search of high-performing, service-oriented, community-minded hardware store, lumberyard or farm and ranch dealers worthy of All-Star status.

It’s a tribute to this industry that each year brings a surplus of high-quality nominations. The companies profiled have earned their place on the list of 50 — one from each state. And they join an elite fraternity of honorees.

Here’s to the class of 2017. And here's three stars worth gazing at.

Kentucky
Rough River Hardware

This store opened from the ground up on May 13, 2013, in Falls of Rough, and has since expanded 3,500 sq. ft. The result: double-digit growth every year. The Rough River Hardware mobile app provides offers and loyalty information to its on-the-go customers, with quick access to exclusive deals. Rough River is open seven days a week and has extended hours during evenings and weekends. “We believe in being open when our customers need us,” owner David Dillman said.

Maryland
Dyson Building Center

This fourth-generation business in Great Mills continues to push innovation. In 2015, Dyson became the first store in its county to be 100% solar powered. Other updates followed, including increasing the  size of its marine section, updating  the paint mixing system to include  a new larger color chart, a digital  scanner to match colors, and  updating DysonBuildingCenter.com  to become an online store. All 16 Dyson grandchildren have worked  in the business.

Missouri
M Kay Supply

M Kay Supply’s differentiator is providing the customer with personalized service coupled with a unique shopping experience. In fact, this 18,000-sq.-ft. store includes a deli where customers can buy milk, eggs and other food items. This was added after the local grocery store closed. “We have an exceptional product mix, something for everyone,” co-owner Malinda Milam said. “Our key to success is focusing on our customer,  listening to their needs and putting a smile  on their face.” 

See the full Class of 2017 All Stars  — presented by Stihl — in the May issue of HBSDealer.

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Marketing Magic: Fathers and Signs

BY HBSDealer Staff

Carhartt celebrates hard-working, independent business folks in a series of videos that includes this 60-second feature of Dunlaps Farm, Hardware, Lawn & Garden in Jersey Shore, Pennsylvania.

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