At Sears, experienced merchant gets to work
When Sears hired Lou D’Ambrosio as CEO, some analysts raised questions about his lack of retail experience. Come what may for the struggling retail giant, there will be no similar questions about its latest hire, Ron Boire.
Hoffman Estates, Ill.-based Sears hired Boire as its executive VP and chief merchandising officer to oversee merchandising and retail stores for Sears and Kmart brands. Boire is the former president and CEO of the upscale, mall staple Brookstone. Before that, Boire was president, U.S. Toys, North America for Toys “R” Us, overseeing merchandising, marketing and operations for 600 stores in the United States. Also on his resume is an executive role at Best Buy.
An experienced hand is a much-needed tool for Sears in 2012, which announced plans to close 100 to 120 stores after a softer-than-expected holiday sales season. All hands are on deck to transform the company into a multichannel and digital retailing leader.
In a prepared statement, Boire said all the right things: “I understand the company’s challenges, but I am more persuaded by the company’s opportunities and strengths.”
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D.C. Hotline: NLBMDA opposes “ambush” union elections
The National Lumber and Building Material Dealers Association (NLBMDA) condemned the new “ambush election” union rule issued by the National Labor Relations Board (NLRB), which creates unprecedented and sweeping changes to union election rules in the workplace at the expense of small business owners. The Coalition for a Democratic Workplace, of which NLBMDA is a member, and the U.S. Chamber of Commerce immediately filed suit in federal court to stop the rule’s implementation.
“When it became clear that organized labor’s agenda to impose sweeping changes to labor law through the proposed card check legislation had failed in Congress, the NLRB delivered an early Christmas gift to its union allies by finalizing the ambush election law,” said NLBMDA president Michael O’Brien. “The law’s only purpose is to make it easier for unions to win elections at the expense of the free speech rights of business owners.”
The lawsuit, Chamber of Commerce, et al. v. NLRB, has been filed in the U.S. District Court for the District of Columbia. It challenges the new rule’s requirements that speed up union election process, restrict how employers can communicate with their employees about the impact of unionization, and curbs the rights of employers to challenge proposed representation elections.
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The U.S. Consumer Product
Cómo ganarme el corazón de un hombre The U.S. Consumer Product Safety Commission, in cooperation with Irwin Industrial Tool Co., has issued a voluntary recall of a promotional 10-inch circular saw blade 3-pack due to laceration hazard posed by defection packaging. Irwin has received three reports of the saw blades falling out of the bottom of the packaging. No injuries were reported. The products, manufactured in China, were sold exclusively at Lowe’s stores nationwide from approximately October 2011 through November 2011 for $40. Approximately 55,260 were purchased. This recall involves Irwin Classic Series 10-inch Circular Saw Blade Limited Promotion 3-Packs. The blister packs contain one 10-inch trim and finish saw blade with 60 teeth (60T) and two 10-inch general purpose saw blades with 40 teeth (40T). The blades are stacked offset in the packs. Consumers should immediately contact Irwin to receive a free storage container for the saw blades. CRM kosmetik
When it became clear that
When it became clear that organized labor's agenda to impose sweeping changes to labor law through the proposed card check legislation had failed in Congress, the NLRB delivered an early Christmas gift to its union allies by finalizing the ambush election law - Webtexter The AHMA's December Confidence Index survey asked two supplemental questions of AHMA members. The first: “Do you think the president should approve construction of the Keystone XL pipeline?” resulted in 90% "yes" and 10% "not sure." There were no negative responses to the question - Augenbrauen | Haarverdichtung The survey also asked: “Considering the two leading candidates for the Republican presidential primary, would you prefer Romney or Gingrich?” Sixty percent responded “Romney,” 15% responded “Gingrich,” and 25% responded “Neither of the above.” The AHMA Home Improvement Industry Confidence Index results are released on the first Wednesday of every month - www.fahrradanhaenger.com | Motorradbatterien
“No problem” is a good problem to have
Of all the problems that lead to customer-service problems at home improvement stores, “out of stock” is the most common.
At least that’s the findings from a recent consumer study performed by MarketTools, a global research firm based in San Francisco, which asked 1,000 consumers: “Have you experienced any type of customer service problem with a home improvement retailer in the past 12 months?”
The answer, to the credit of a customer-centric industry, is overwhelmingly “no,” at 93.5%
The breakdown of complaints is shown here (consumers were allowed multiple choices).
Overall however, retailers should be pleasantly surprised that their customer service efforts may be paying off, based on the total numbers, according to Mark Delaney, VP at MarketTools.
“Out-of-stocks are an Achilles’ heel for this industry, perhaps exacerbated by the prevalence of seasonal items,” he said. “Looking at the results more holistically, however, it’s especially telling that 84% of the responses related to employee interaction — whether it be that an associate was not available or that they were unhelpful or even rude. This really makes the argument for investing in your front-line staff.”
Looking at the complaints by category: Product-related issues tallied 51.3%, employee-related problems tallied 84.6%, and operations-related problems tallied 59.0%.
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