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Readers Respond: The Made-in-the-USA trend

BY HBSDEALER Staff

"We are a single store that has recently won the Best of Long Island (N.Y.) award for a hardware store. Since there are 3 million people on Long Island, we are very proud of that. One of the things we strive for besides unmatched customer service and having products in stock when others don’t is having unique items.

"One unfortunate thing we found was ‘Made in the USA’ was becoming a unique thing. We now have a program in the store where we identify on each hook if an item is Made in the USA. We use a simple Made in the USA sticker placed onto the scanning tag. When we were at the 2010 National Hardware Show, we noticed that domestic manufacturers were placing more of an emphasis on being made here in the USA. 

“We also found that customers are willing to pay a higher price on an item if they see it is made here in the USA. That is something we did not think we would see, especially in a down economy, but many see it as helping their own." 
— George Uribe
L.I. Hardware

"[Made in the USA] will be a part of our 2011 marketing campaign. We will highlight products that are ‘Made in the USA’ by stickers attached to the product shelf labeling, and identifying them in our circular and radio promotions."  
— Tom Hardman

"We have found our customers prefer Made in the USA. Partly for patriotic reasons, but mainly because they are smart enough to know that price is comparable, quality is as good or better, and delivery and in-stock positions are much better. 

“Any U.S. company that is following Lean principles will be able to deliver products better. No one has yet to perfect any software to accurately plan for three-month delivery times versus domestic-finished goods positions. Those companies that import and have good fill rates also have too much inventory, which is a true carrying cost. Bottom line: Why do global auto makers build factories close to their customers?"
— Randy Boonstra

 

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Dog poisoned after chewing house palm

BY HBSDEALER Staff

The poisoning of a golden retriever has brought attention to warning signs — or lack thereof — on plants that can kill pets.

A golden retriever in Dublin, Ohio, is dying of liver failure after its owners bought a Sago Palm in a local home improvement store, according to a report by NBC4-TV

The dog’s owners, Beth and Dennis Radcliff, said the 1-year-old dog, named Francine, chewed up the potted plant, which looks like a miniature palm tree. According to the website of the American Society for the Prevention of Cruelty to Animals, just one seed from the plant can kill an animal.

Francine suffered liver failure, and doctors reportedly gave the dog only several weeks to live. 

The Radcliffs have complained that the palm had no warning tags on it. The store, which was not named, and plant distributor were friendly at first, according to the Radcliffs. But the couple has since received a letter denying any claims or changes with how the plant will be tagged, according to the report. 

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Recall issued on air compressors

BY HBSDEALER Staff

The U.S. Consumer Product Safety Commission, in cooperation with DeVilbiss Air Power Co. of Jackson, Tenn., has issued a voluntary recall of certain air compressors due to a fire hazard.

DeVilbiss has received nine reports of motors overheating, including three reports of fire damage to surrounding property. No injuries have been reported. Approximately 460,000 compressors were sold under the Craftsman, Delta Shopmaster, DeVilbiss, Husky and Porter-Cable brand names, according to the announcement.

The recalled compressors were sold at home centers nationwide from January 2003 through December 2004 for $199 to $299. Craftsman-brand compressors were sold at Sears stores nationwide from September 2000 through December 2005 for $199 to $229.

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