Next up in the digital sweepstakes: MyLowes.com
The race for the winning e-commerce formula continues. The latest effort comes from Mooresville, N.C., where the nation’s second-largest home improvement retailer is taking a holistic approach to engaging customers across channels.
Lowe’s launched its MyLowes Web-based tool last month and described it as a digital effort to help consumers maintain, manage and dream about home improvement.
“Customers expect to be engaged and in control throughout the entire home improvement experience — from inspiration to enjoyment,” said Tom Lamb, Lowe’s senior VP marketing and advertising. “MyLowes will enable our customers to track and manage their homes all in one place, and it will allow Lowe’s employees to be better equipped to help meet the needs of our customers.”
One key feature of the “integrated online experience” is its ability to allow customers to automatically track and store their purchases along with their customer profile online.
The company said customers can expect additions to the tool. It already offers features such as:
• A MyLowes card or key fob to track in-store purchases online;
• Home profile to create rooms and store floor dimensions, product details and notes;
• Folders and lists to organize products, projects and ideas;
• Purchase history from all purchase points; and
• Paint formula tracking after checkout.
The MyLowes tool follows on the heels of the company’s new marketing slogan: “Never stop improving.”
Reading between the data, optimism at home summit
Chicago — Mixed macroeconomic signals lurked behind many of the charts displayed at the Home Improvement Research Institute’s (HIRI’s) Industry Summit last month. But presenter J. Walker Smith stressed that the fault lies in ourselves, not the economy. He pointed to several companies outside the home improvement industry that have shown amazing growth — Apple, Hyundai and Zappos, for instance. “These companies have shown unprecedented success during the third-worst downturn in U.S. economic history,” said Smith, executive chairman of The Futures Co. He described innovation as the best antidote for sustained down markets.
Relative optimism for the home improvement market continued from an unlikely source: Zelman & Associates, a firm made famous by bearish and accurate outlooks on home builders before the downturn.
“Just like we were early on in the bust, the data supported the bust,” said Dennis McGill, director of research for Zelman & Associates. “And we feel the data today supports something more optimistic.”
“At some point, we have to get up to 1.3 million [starts],” McGill said.
The two-day event coincided with the release of the Commerce Department’s residential construction report, which showed a 15% increase in starts, countered by a 5% decline in permits, he said. “The housing starts numbers were good,” said presenter Joshua Rosenbaum, director of the Global Industrial Group at UBS. “Whether it’s real — we’ll find out next month.”
HD prevails in Big Hammer lawsuit
The U.S. Court of Appeals for the 7th Circuit affirmed a lower court’s decision giving Home Depot the rights to Edgenet’s “Big Hammer” database classification solution, which the Atlanta retailer duplicated after hiring Edgenet to be its solutions provider for manufacturers’ products and their many attributes.
According to court records, Home Depot contracted with Edgenet in 2004 to develop a “taxonomy” that would organize Home Depot’s products database. Under the agreement, Edgenet owned the intellectual property that was licensed to Home Depot.
In 2006, the contract was extended under new terms. Home Depot could use the Big Hammer license with no fee as long as Edgenet remained the retailer’s sole data pool vendor and continued paying for services. The 2006 agreement also gave Home Depot an out: The retailer could terminate the contract and stop using Big Hammer if it purchased a perpetual license for $100,000.
By 2008, Home Depot was developing an in-house product database incorporating the Edgenet technology, according to court records. Upon learning this, Edgenet filed a copyright for its Big Hammer taxonomy 2008 solution. In February 2009, Home Depot sent Edgenet a letter saying their business relationship would end soon and enclosed a check for $100,000 to purchase the perpetual license.
Edgenet returned the check. Instead, it filed a lawsuit claiming that it had agreed to sell Home Depot the original (2004) version of the copyrighted product and not something they could use to create their own system, which ultimately became HomeDepotLink. In addition, the Atlanta-based firm accused Home Depot of working on HomeDepotLink long before it sent the $100,000 check.
A federal district court dismissed the lawsuit, and Edgenet appealed. On Sept. 2, the Chicago-based appellate court upheld the lower court’s decision.
“Home Depot didn’t do anything wrong by copying the taxonomy before paying $100,000,” the ruling said. Calling Big Hammer “a work in progress,” the higher court concluded that, “Home Depot has not been in violation of the copyright laws for even one day.”
When contacted by Home Channel News, Edgenet media director Greg Batiansila said he could not comment on the federal lawsuit because a decision had not yet been made on whether to appeal the decision. But he pointed out that Edgenet is also pursuing the case in a Wisconsin state court, where the company has prevailed in the lower courts.
“We’re looking at other cases like ours that have been successful,” Batiansila said.
Edgenet currently provides product data feeds and data feed optimization for Sears Holding Corp. and its subsidiaries, eBay, Fastenal, Interline Brands, HD Supply, Orchard Supply Hardware, Acme Tools, Google and Bing.