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Lowe’s ordered to pay 2×4 settlement

BY HBSDEALER Staff

A Marin County California judge ordered Mooresville, North Carolina-based Lowe’s to pay a $1.6 million settlement over a lawsuit alleging the inaccurate description of structural dimensional building products.

One upshot of the settlement is the intention of Lowe’s to include the actual product dimensions of 2×4 lumber (1.5 inches by 3.5 inches) along with the description of the product as a “2×4.”

The suit arose from a civil enforcement action filed by district attorneys of several California counties. 

"Consumers should expect when making product purchases that retailers are providing accurate information especially when misinformation could adversely affect building projects that more often than not rely on precise measurements," said District Attorney Ed Berberian.

Lowe’s spokeswoman Karen Cobb told HCN by e-mail that there are about 100 stores affected by the settlement. "Enhanced product signage and labeling is now on Lowes.com and in Lowe’s advertising," she said. "And work is underway to update signage in California stores."

In a statement, Cobb added: "Periodically, representatives of local Weights and Measures departments visit retailers, and they expressed concerns about common product measurements, such as a 2×4 piece of lumber.

"These visits were initiated as a result of standards set by California’s Division of Measurement Standards, which relies upon guidance from the National Institute of Standards and Technology concerning the sale of certain commodity products. 

"Historically, Lowe’s provided information about product dimensions received from vendors. Moving forward, customers will now be able to locate product by actual and common dimensions as provided by vendors for certain building products. For example, for a piece of lumber commonly known as a 2X4, customers will see both the common name (2×4) and the actual product dimensions (1.5 x 3.5 inches).

"Both Lowe’s and the California DAs agreed that a settlement is in the best interest of all parties. It allows us to continue moving forward with our program to provide both actual and common product dimensions and meet our shared goals."

The settlement was ordered by Marin Superior Court Judge Paul Haakenson. 

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a.buttrump says:
Nov-27-2017 06:24 pm

There may be an upside: The
There may be an upside: The ruling may serve to encourage product developers of all kinds to publish explicit specifications for their products, allowing users to see if products are compatible.

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CertainTeed gets into continuing education

BY HBSDealer Staff

Valley Forge, Pennsylvania-based CertainTeed Corporation is sharpening its skills via the launch of its new Academy of Continuing Education.

The Academy, which was developed in conjunction with McGraw Hill Construction, will provide high-level training in building science expertise, taught by subject matter experts and via live events.

"For nearly 20 years, CertainTeed has been educating architects and design professionals on the latest trends, building and product innovations," said Jill Betters, manager, commercial and architectural programs for CertainTeed. "The Academy of Continuing Education takes education delivery to a whole new level by making it easy and efficient for busy professionals who need more dynamic ways of learning in their ever-changing professions."

Coursework is aimed at drawing connections between need-to-know industry subject matter and relevant products and solutions from CertainTeed. Examples include "Understanding and Improving Indoor Air Quality," "Understanding LEED 2009 vs. LEED Version 4: Driving Transparency in the Marketplace" and "Creating Superior Acoustic Environments in Schools with Evidence-Based Design."

The courses are accredited by the American Institute of Architects (AIA), with many also bearing the Green Building Certification Institute (GBCI) stamp of approval.

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Research firm promotes Guerin

BY HBSDEALER Staff

Alexandre Guerin has been elevated to the role of president of Ipsos Loyalty in the United States. 

In this post, Guerin is charged with overseeing the strategic direction and growth for the company’s loyalty business across the country. He replaces Matt McNerney, who became president of Ipsos MarketQuest in the U.S in January 2014.

Guerin has been with Ipsos since 2006, and has risen through the ranks with a number of senior roles spanning the eight-year period. He spent the past two years as managing director of Ipsos Loyalty in France, where he oversaw all studies about customer and employee relationship management. Prior to this, he focused on building online platforms used to retrieve, analyze and process customer feedback under the role of executive VP of Ipsos Global Operations and Ipsos Interactive Services. He spent his first two years at Ipsos as Group Transformation Manager, where he was responsible for the reorganization of global business lines. 

Ipsos is a contributor of research to the Home Improvement Research Institute, HIRI.org.

Prior to joining Ipsos, Guerin spent six years as a consultant and manager at A.T. Kearney, where he was responsible for leading engagement teams and managing day-to-day client relationships. Before his work at A.T. Kearney, he began his career in consumer goods marketing at Nestlé and Unilever.

“I look forward to playing an integral part in shaping the future of Ipsos Loyalty in the U.S.,” Guerin said. “We already have a vibrant and talented team here, and we’re going to place even more emphasis on delivering better service and benefit to our clients so they can take their businesses to new heights.”

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