Lowe’s names Michael Jones chief customer officer
Lowe’s has named Michael A. Jones chief customer officer, replacing the soon-to-be-retired Gregory Bridgeford.
Effective April 30, Jones (who is currently chief merchandising officer) will transition into his new role, in which he’ll be responsible for developing a customer-centric experience via design, merchandising, marketing and digital interfaces.
"I am confident that Mike is the right person to succeed Greg as chief customer officer," said chairman, president and CEO Robert Niblock. "Over the past 14 months, Mike and Greg have worked closely together and have made terrific progress in further elevating and enhancing the Lowe’s customer experience. In assuming this new role, Mike brings extensive leadership experience, expertise in key product categories relevant to the home improvement business, understanding of the need for vendor collaboration, and a clear focus on the customer."
Jones has been with the company since January of last year, touting over a decade of executive leadership in sales, service, product management and international business. Prior to his role at Lowe’s, he was president EVP North & Latin America at Husqvarna, preceded by a 15-year stint at General Electric.
Niblock thanked Bridgeford for his service, adding that he had already delayed his retirement by two years in order to lead the effort at Lowe’s to improve its customer experience.
Hardware Resources taps Lauterbach as VP
Hardware Resources and Top Knobs hired Grant Lauterbach as VP of sales. Lauterbach has held several leadership positions during his three-decade career, including over 20 years with Masco Cabinetry and additional tenure with other cabinet makers.
"Grant is known in the industry as a results-focused executive leader," states Greg Gottlieb, president at Hardware Resources and Top Knobs. "We brought Grant on board to help take our two sales forces for Hardware Resources and Top Knobs to the next level in exceeding the expectations of our customers."
Hardware Resources was founded in 1990 and is headquartered in Bossier City, Louisiana, with strategic warehouses across North America. Their diverse product lines include: decorative cabinet hardware, decorative carved wood products, functional cabinet hardware, kitchen islands and bath vanities.
Top Knobs specializes in fine decorative hardware for the kitchen and bath.
With new name, NuWave names new VP
Keith Hamden has joined NuWave LLC, previously known as Hearthware Inc., as senior VP of sales. He reports to Gene H. Kim, VP and Jay S. Moon, president.
Hamden’s responsibilities will include management of the sales force, product development, packaging and promotion for the company’s growing line of innovative products at retail, including the NuWave Precision Induction Cooktop 2 (PIC2) and the NuWave Pro Infrared Oven.
Hamden has more than 25 years of experience in marketing and new product development in consumer products. Before joining NuWave, he was the president of Venta Airwasher, Inc., a German-based manufacturer of portable home humidifiers, and was previously the senior VP of sales for Sensio, Inc. and Salton, Inc.
Regarding the name change, Hamden said: "Building the NuWave brand is central to our success, both now and in the future. Our new company name reflects and reinforces this."