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Industry Dashboard for July 11, 2011

BY HBSDEALER Staff

The nation’s unemployment rate rose slightly to 9.2%. But on the Stock Watch grid, nine out of 10 companies are in the top right quadrant, reflecting annual and monthly growth.

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Home Depot looks to fill pro’s need for convenience

BY Ken Clark

Atlanta-based The Home Depot recently began rolling out is First for Pro initiative designed to boost service for pro customers.

Among the service differentiators, according to Ted Decker, Home Depot’s senior VP, U.S. Retail, are dedicated cashier staffing, unique "power hours," loading assistance and a simplified returns process.

"Power hours" refer to the busiest periods of the day when the store emphasizes having a greeter at the front of the store and store associates at the front of each aisle. The busy period for contractors differs from the busy period for DIYers. 

The retailer’s average pro customer currently spend about $5,000 per year at the Home Depot, clearly indicating that the stores are used by them as a "convenience pickup," said Decker, speaking at the recent Oppenheimer & Co. Consumer Conference.

"So if we are a convenience pickup, we need to be convenient to the pro," Decker said. "They need to be able to get in and get out."

The company’s First for Pro initiative reflects an effort to more efficiently respond to the pro customer — boosting their Home Depot spending to an average of $6,000 or $7,000, he said. The program does not chase a false vision of the retailer as the pro’s principle supplier, he added.

"We are happy in our own skin now of what our service to the pro is, and we are going to execute that flawlessly in giving them the service they want," Decker said.

 

 

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The Rockwool Group signs distribution deal with Lowe’s in the U.S.

BY Brae Canlen

The Rockwool Group, a Danish supplier of stone wool insulation and other building materials worldwide, has signed an agreement with Lowe’s to supply products in 227 stores across 13 states in the United States, primarily in the East.

The products will be manufactured by Roxul Inc., the North American operations of Rockwool International, and distributed exclusively by PrimeSource. They include Roxul’s Safe ‘n’ Sound fire and soundproofing insulation that significantly reduces noise transfer between rooms. Roxul’s thermal insulation ComfortBatt R15 will also be readily available, which offers a maximum R-value performance in 2×4 wood studs and is aimed at the renovation market. Additional Roxul products will be available by special order at Lowes. 

Roxul, which currently sells its products in Lowe’s Canada stores, operates two Canadian manufacturing facilities, one in Milton, Ontario, and the other in Grand Forks, British Columbia. They produce residential products as well as industrial, commercial and marine stone wool insulation products.

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k.lol says:
Mar-30-2012 04:18 pm

We are currently remodeling
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