IKEA is tops in J.D. Power kitchen cabinet study
The most recent "Highest in Customer Satisfaction with Kitchen Cabinets" survey by J.D. Power found IKEA to be a clear winner among customers.
According to the survey, IKEA ranked highest overall, scoring 789 on a 1,000-point scale.
The study measures satisfaction according to design, ordering and delivery, price, operational performance and warranty. IKEA did best in the pricing and warranty categories.
“Kitchen cabinets are a big, long-term investment for homeowners and we believe that everyone should have access to ones that are high-quality, beautiful and affordable,” said Patty Lobell, sales manager, IKEA U.S.
Lobell added that this is the second time in three years that the retailer has earned top marks from J.D. Power for its kitchen cabinets.
Personnel changes at the NRF
The National Retail Federation performed an internal shuffle, first by hiring Paul Martino as VP and senior policy counsel and second by promoting Beth Provenzano to VP for Federal Government Relations.
“The National Retail Federation looks for world-class talent within our ranks and beyond,” NRF president and CEO Matthew Shay said. “Beth and Paul have been valuable members of our team for a number of years whose in-depth knowledge of the retail industry and relationships on and off Capitol Hill will go a long way in advancing the retail industry’s public policy priorities.”
Provenzano has been a major player in the NRF’s efforts to reform patent litigation and swipe fees since 2011. Before her time with the organization, she was deputy chief of staff for the Office of the Secretary of the State, staffing Senators John Rockefeller and Bob Graham.
Martino last worked for the Washington office of national law firm Alston & Bird LLP as a partner and co-chair of its Privacy and Data Security practice. He was also a consultant to the NRF since 2008. Prior to that, he served as majority counsel to the Senate Commerce Committee and principal advisor on privacy and e-commerce to Senator John McCain.
Together, Martino and Provenzano will double down on public policy initiatives in the realm of data security, payments, mobile and e-commerce, privacy and patent reform.
Danver names marketing director
Wallingford, Connecticut-based Danver Stainless Outdoor Kitchens turned to an 18-year veteran of the home products industry to lead its marketing efforts.
The company announced the appointment of Philip D. Zaleon as its new marketing director. In his new role, Zaleon will orchestrate the company’s multichannel marketing initiatives.
In addition to industry advocacy, Zaleon has written extensively for a variety of trade publications, providing "insight on industry trends and marketing techniques," the company said.
Prior to joining Danver, Zaleon founded and served as president of Z promotion & design, a Chapel Hill, North Carolina-based integrated marketing, advertising and creative agency catering specifically to the home products industry. He is also an international award-winning designer and producer who spent more than 12 years in the television industry, including stints with CNN, as a graphic designer, a producer, director, animator and marketing director at top 30 television local market affiliates.
“I recruited Phil for the marketing director position because of his vast experience in the home products industry –a critical component we felt was needed in addition to world-class knowledge of modern marketing execution,” said Mitch Slater, president of Danver. “He brings incomparable knowledge and industry insights we can quickly leverage with minimal lag time.”