Home Depot fine tunes internal communications
Pointing to the power of technology to improve communications to frontline employees, Home Depot EVP of U.S. Stores Marvin Ellison described a tool called "My Success" during the company’s recent investor and analyst conference.
Ellison pointed to an example of how it will work in the store, once a department supervisor logs into the system: "If I were a hardware department supervisor, I would get a daily communication from the hardware merchant, making me aware of any product or promotion ideas that were coming online."
The daily note will also push out key sales and profit measurements specific to the department, and specific daily projects that might be required by the operations team.
"In the past, the only method for getting a message to the frontline hourly associates was to send a blanket e-mail or to push a report to them," Ellison said.
The My Success tool is an example of the company’s effort to leverage technology to improve efficiency and service, he said.
It would be even a greater
It would be even a greater 'success tool' if they'd use this kind of technology to communicate with customers and shoppers as they enter the store, through an aplication connected to the shoppers' smartphones.
At Pier 1 Imports, double-digit positive comps
Posting its fifth consecutive quarter in the black, Fort Worth, Texas-based Pier 1 Imports reported third-quarter sales of $353.8 million, up from $327.1 million in the same three months last year.
Comp-store sales for the quarter increased 10.2%.
"With sales and margins exceeding our expectations and the overall leveraging of expenses, we are reporting net income for our fifth consecutive quarter," said Alex W. Smith, president and CEO.
The company posted net income of $21.0 million, down from $38.8 million in the same quarter last year.
Merchandise margins for the first nine months were 58.6% of sales compared with 54.4% of sales in the same period last year.
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EPA fines manufacturer for ‘unproven claims’
The U.S. Environmental Protection Agency has fined Monterey Park, Calif.-based Kinetic Solutions Inc. — doing business as Rabbit Air — $82,400 for allegedly selling unregistered and misbranded pesticides and making unproven claims about their effectiveness.
EPA maintains that Kinetic Solutions Inc. made illegal public health claims for its air purifier branded “Nano Silver Pre filter” and the filter’s ability to control over 650 types of bacteria, a violation of the Federal Insecticide, Fungicide, and Rodenticide Act. In addition, its air purifiers did not list a valid EPA Establishment Number on the packaging, a federal requirement that helps regulators keep track of where pesticides and devices are produced.
“More and more manufacturers are touting “nano” particles as antimicrobial,” said Jared Blumenfeld, Regional Administrator of EPA’s Pacific Southwest region. “EPA takes unsubstantiated claims very seriously, and as with the case against Kinetic Solutions, we will take action against unregistered products.”
EPA will not register a pesticide until it has been tested to show that it will not pose an unreasonable risk when used according to the directions.
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