Employee engagement: How to get it and keep it

BY Rebecca R Hastings

Research on employee engagement often contains advice for employers on how to maximize engagement — and the importance of sustaining such efforts long-term.

For example, even though 67 % of employees at nearly 5,000 Best Places to Work Survey organizations in the U.S. were engaged at the end of 2011, engagement has yet to return to pre-recession levels, the report noted.

The 2012 Employee Engagement Trends Report released March 9, 2012, by Quantum Workplace contained an analysis of 10 areas of engagement: teamwork, manager effectiveness, trust in senior leaders, trust with co-workers, retention, alignment with goals, feeling valued, individual contribution, job satisfaction and benefits. Quantum found that the strongest overall engagement levels were associated with:

• Feeling valued;
• Teamwork; and
• Trust in senior leadership.

Quantum concluded that organizations that do very well in these three areas “will have a very high level of overall engagement.”

Globally, 58% of employees were engaged in 2011, up from 56% in 2010, according to a report released June 4, 2012, by Aon Hewitt, a global HR consultancy. The data gathered during the first quarter of 2012, from more than 3,100 of Aon Hewitt’s client organizations, represents 9.7 million employees around the world.

Aon Hewitt noted that employers in two areas of the world achieved engagement levels exceeding the global average: Latin America, at 71%, and North America, at 64%.

Employees in Europe were least engaged, at 52%.

Other findings give employers further issues to consider.

For example, Aon Hewitt found that, around the world, those from the Baby Boomer generation (born 1946 to 1964) were far more engaged than their younger colleagues. Millennial-aged workers (born after 1979) were the least engaged.

Similarly, across all geographic regions, executive and senior management level workers were far more engaged than employees at other levels. Notably, those working in professional level positions were least engaged, even when compared to those who often have the least autonomy and variety in their work: front-line employees.

By function, HR professionals around the world were far more engaged than those in finance, operations, IT and other functional areas reviewed by Aon Hewitt. HR professionals are often charged with administering engagement surveys.

Increasing Employee Engagement Levels

“As the economy improves, retaining top talent is going to be difficult. Now is the time for organizations to measure and gain insights on engagement drivers and to start doing the work necessary to improve engagement,” said Pete Sanborn, co-president of Global Compensation and Talent at Aon Hewitt, in a statement.

Thus, the Aon Hewitt report lists workplace activities and programs most likely to have a positive impact on engagement, based on research. These include:

• Career opportunities: For the fourth consecutive year, career opportunities remained the top way to impact overall engagement levels in a positive way. “Now, more than ever, organizations must communicate clear career paths, prepare employees for the next role and provide lateral growth opportunities for key employees,” noted Ken Oehler, global practice leader of engagement at Aon Hewitt.

• Recognition: Recognizing employees by providing feedback and positive reinforcement will pay dividends, according to the report, often at no cost to the organization.

• Organizational reputation: “Employees join organizations that have a reputation as a best employer. … This driver is about connecting employees to the company, the mission and the work, beyond financial business performance, and showing them how their work experience cannot easily be replicated elsewhere,” noted Oehler.

• Communication: Aon Hewitt’s analysis shows that effective and engaging communication resonates with the employee in rationally, emotionally and behaviorally relevant ways. Oehler added, “Corporate communications is the primary connection point between the majority of employees and executive leadership. … It is important for the leaders to continue to provide clear messages about business objectives, challenges and what is required of employees.”

Employee engagement is not something that organizations can simply manufacture; employees must be active participants in the engagement process.

According to The Employee Engagement Mindset (McGraw-Hill, 2012), highly engaged employees share six behavioral drivers:

• Connecting: They participate in activities that produce a high “return on connection.”

• Shaping: They seize opportunities to customize their professional experience.

• Learning: They become self-directed learners at or above the speed of change.

• Stretching: They move out of their comfort zone and move toward their outer limits.

• Achieving: They regenerate through the intrinsic rewards of meaningful achievement.

• Contributing: They direct their effort beyond themselves to create growth in others and value in the organization.

Engaged employee backlash

However, just because a high percentage of employees are deemed to be engaged at a particular organization doesn’t mean they will stay engaged, academic research finds. “Even model employees can ‘give up’ if they sense that they’re being asked to do more and more, and with fewer resources, while comparatively little is being asked of their less-engaged colleagues,” said Wayne Hochwarter, the Jim Moran Professor of Business Administration in the Florida State University College of Business, in a statement released May 31, 2012.

Hochwarter surveyed 1,000 people in blue- and white-collar occupations and concluded that engaged employees work harder and are more creative and committed than disengaged employees. Engaged respondents reported a:

• 50% higher rate of job satisfaction;

• 45% higher rate of job performance;

• 40% higher rate of life satisfaction;

• 33% lower rate of turnover intention; and

• 30% higher rate of commitment to their employer.

Yet, Hochwarter found that engaged workers might exhibit a number of undesirable attitudes and behaviors without appropriate company support and resources. Engagement often means taking on more tasks than one’s less-engaged co-workers and the expectation that the company will provide more of what is needed to assist along the way, he explained. Absent such resources, Hochwarter found, engaged employees began to display characteristics such as:

• Increased stress;

• Lower overall productivity;

• Reduced helpfulness; and

• Increased anger at supervisors.

“Getting employees engaged is like planting a tree,” Hochwarter noted. “If you walk away from it, it’s unlikely to grow.”

Rebecca R. Hastings, SPHR, is an online editor/manager for SHRM.

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How much credit should be given to the co-op business model for the success of the independent hardware and building supply dealer over the last half century?

Market Recap: RISI Crow’s Construction Materials Cost Index


A price index of lumber and panels used in actual construction for June 29, 2012

*Western – regional species perimeter foundation; Southern – regional species slab construction.

Crow’s Market Recap — A condensed recap of the market conditions for the major North American softwood lumber and panel products as reported in Crow’s Weekly Market Report.    

Lumber: Trading in SPF lumber markets remained slow, leaving prices with nowhere to go but downward. The deepest discounts were extended to buyers looking for prompt shipping volumes. Wholesalers tried to clean up positions before the upcoming holidays in both Canada and the U.S. Treaters remained on the fringes of the Southern Pine lumber market, leaving most prices susceptible to declines. Production schedules varied for the week of July 2, with some mills scheduled to take downtime the entire week. Improved demand for Coastal species lumber allowed mills to firm prices as the week progressed in response to tighter product availability. Improved activity late in the week helped Inland lumber producers add some firmness to their prices. The activity was not, however, enough to bring prices back to the previous week’s levels. Eastern White Pine board producers were open to counters in order to compete with other lower priced species. Order files declined. Producers reported steady sales of ESLP #2&Btr at established levels. Market activity for Ponderosa Pine boards remained lackluster, as buyers only made purchases for must-have items. Weakness in 1×12 prevailed, with #2&Btr being the most difficult item to move. Steady sales for Ponderosa Pine Mldg&Btr were reported, and 5/4 and 6/4. Very light demand from door and window producers forced mills to discount upper grades of both 5/4 and 6/4 prices remained firm. Demand for Radiata Pine Mldg&Btr quieted, which gave producers an opportunity to catch up on late shipments. Availability of Shop was scarce. Extremely hot weather in some parts of the U.S. was given credit for a slightly slower pace to the Western Red Cedar market. Despite fewer sales, some producers noted that the call-to-sales ratio was good.

Panels: OSB market activity was reportedly better in the North Central and western zones, but the overall pace was still on the quiet side in all regions. Producers relied on their order files to help keep prices firm, although some discounting was reported in all regions. Sales activity in the Southern Pine plywood market improved for producers, particularly after midweek, enabling them to push order files past the holiday week and into 7/9-7/16. Distributors replenished inventories. A somewhat pedestrian trading pace was established in the Western Fir plywood market, but producers continued to have the upper hand. Buyers were much more interested in purchasing prompt shipping volumes, which often drew premium prices for mills. Canadian plywood producers reported steady phone activity, although many of the calls were from customers checking on the status of orders. Mill order files out to the last week of July kept control of the market firmly in the hands of producers. MDF sales remained very strong and particleboard activity was described by most market players as "steady."

For more on RISI, click here


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How much credit should be given to the co-op business model for the success of the independent hardware and building supply dealer over the last half century?

Amazon begins sales tax collection in Texas

BY Ken Clark

Described as a big win for advocates of a level retail playing field, began collecting sales tax in Texas July 1.

“A true free market is devoid of government preferences and special treatment,” said Sandy Kennedy, president of the Retail Industry Leaders Association (RILA). “Texas has made a powerful statement that it’s time to end special treatment for online retailers and close the sales tax loophole that gives companies like Amazon an artificial leg up on Main Street retailers.”

Home Channel News readers have weighed in on the issue and are largely in support of a level playing field. 

Eight states have followed Texas’ lead and passed legislation or taken administrative action in the past year to help level the retail playing field by requiring online retailers like Amazon to collect sales tax.   California and Pennsylvania are up next, with both states requiring Amazon to collect sales tax in September. New Jersey Governor Chris Christie and Virginia Governor Bob McDonnell recently struck agreements with Amazon in their respective states, with Amazon beginning sales tax collection next year.


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How much credit should be given to the co-op business model for the success of the independent hardware and building supply dealer over the last half century?