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Dunn-Edwards to build new LEED-certified facility

BY HBSDEALER Staff

Paint company Dunn-Edwards has announced plans to build a 40,000-square-foot coatings technology center on its Los Angeles campus. The new facility will consolidate the paint manufacturer’s existing research, product development and quality assurance laboratories in one location.

The two-story facility will be known as the Ken Edwards Coatings Technology Center, named after company CEO Ken Edwards, son of co-founder Arthur Edwards.

“The new center will serve as a foundation for us to continue to develop innovative new coatings technology and superior performing products,” said Dennis Kromer, president of Dunn-Edwards. 

The center — which is LEED registered — will provide a space where the research, product development and quality assurance teams can easily collaborate. Kromer said it will also house a 75-seat lecture hall to accommodate educational presentations and host industry and regulatory workshops.

Dunn-Edwards has been reorganizing its laboratories to center around three teams: research, product development and quality assurance. The new facility aims to help those three teams collaborate better, the company said.

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Marine Lumber sold to real estate investment firm

BY HBSDEALER Staff

Marine Lumber, a three-unit chain of hardware stores and home centers headquartered in Nantucket, Mass., has been purchased by Intercontinental Real Estate Corp., according to GlobeSt.com. The Boston-based firm, an SEC-registered investment advisor and real estate operating company, did not disclose the purchase price, but GlobeSt.com, citing an unnamed source, reported it as “roughly $42.5 million.”

Founded in 1944, Maine Lumber operates two Ace hardware stores in Sandwich and South Yarmouth, Mass.; a warehouse in Hyannis, Mass.; and a lumberyard, appliance store, nursery and design center in Nantucket, an island 30 miles off the coast of Cape Cod. Revenues in 2007 were $54 million, according to the Home Channel News Top 500 Scoreboard.

Intercontinental manages a portfolio of more than $1.8 billion worth of property assets, with a focus on real estate investment, development, construction management and asset management.

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Ace Hardware tops another customer service survey

BY HBSDEALER Staff

For the 13th consecutive quarter, Ace Hardware was ranked first in the customer service category by Corporate Research International (CRI), a market research firm specializing in mystery shopping and customer satisfaction surveys.

Ace has ranked at the top of its category since the survey began in April 2005, including for the second quarter of 2008, when Ace earned a 7.96 rating.

Ace was followed in the CRI rankings by True Value and Lowe’s, making up the top three performers in the home improvement category, according to the report.

CRI sends quarterly online opinion polls to its pool of mystery shoppers, who rate their perception of each business’ customer service on a scale from one to 10, with 10 being the highest rating.

Other first-place customer service winners include Chipotle Mexican Grill in the fast food category, Olive Garden in the full-service restaurants category, Speedway in the convenience stores category, Dick’s Sporting Goods in the sporting goods category, Best Buy in the electronics category and Nordstrom in the department stores category.

Founded in 1989 in Findlay, Ohio, CRI was named to the 2005 and 2006 Inc. 500 list of fastest growing private companies.

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