Customer locked inside NYC hardware store
A customer looking for some bolts in a New York City hardware store was accidently locked inside for almost an hour, according to a report by the New York Daily News.
Mike Brennan, a 36-year-old elevator mechanic, was shopping at Brooklyn Hardware when a worker rolled down the front security gate around 1 p.m. After searching through the locked and empty store, Brennan first tried to find a phone number for the owner. Then he called 911.
A police officer called him back, and eventually Brennan was freed when the store worker, who closed the shop to attend Friday prayers at a local Mosque, showed up with the keys.
In Vegas, Orgill demonstrates the possibilities
Memphis, Tenn.-based distributor Orgill is a big believer in its model stores and their ability to inspire dealers to roll out new products and planograms.
At this year’s Fall Market in Las Vegas, Orgill demonstrated four separate store types full of the latest in merchandise adjacenies, signage and retail ideas: Copper Canyon Hardware, Four Corners Hardware & Supply, North Lake Lumber and Frontier Farm & Hardware.
“It’s amazing how effective and how popular the model stores are,” said Ron Beal, Orgill president.
The four stores dominated the entrance to the Orgill Fall Market show floor, and were built adjacent to each other. One of the new twists was the Four Corners Hardware & Supply, which incorporated a rolling ladder along a high wall of industrial-focused merchandise.
The Copper Canyon Hardware store was designed as an easy-to-shop store that was welcoming to women as well as men.
Beal said the theme of the entire was, like past years, steady improvement. “We’re trying to identify new areas for our retailers to grow,” he said. “That includes maintenance and repair, female friendliness and made in USA themes.”
Orgill plans dot.com improvements
Memphis-based distributor Orgill plans to upgrade its Orgill.com ordering tool for members, with an emphasis on improving its speed and efficiency.
The improvement project will be rolled out in two phases, according to David Meany, Orgill’s director of eCommerce. The first phase is expected to launch in mid September, with phase two occurring in spring of 2013.
Features of the first phase include a simplified menu, enhanced navigation, improved look and feel with “crisp, clean and a better user experience,” Meany said during a presentation at the Orgill Fall Market in Las Vegas.
Enhanced speed will be the result of a new Orgill cloud residing in St. Louis, backed up in Philadelphia. Orgill will also begin enforcing password changes as a security precaution.
Phase two will feature redesigned product pages, and high-resolution images, improved search engine and a enhanced order history, among other improvements.
The improvement project, Meany said, is partially a response to dealer feedback that called for improved speed, ease of use and enhanced product search in the ordering tool, Meany said.