EVENTS

Candle event generates heat

BY HBSDealer Staff

More than 350 people assembled in New Orleans to attend “Lighting up the Bayou,” the National Candle Association’s (NCA) 2015 Annual Conference & Expo.

NCA’s June 2-5 Expo, the longest-running supplier’s show in the global candle industry, set another record with 47 exhibitors.

The event featured technical presentations and workshops, networking events, industry updates, and a suppliers’ trade show. Issue-focused presentations included “The Consumer Product Safety Commission (CPSC) & Residential Candle Safety”, presented by Scott Ayers.

In the session Ayers detailed how the decline in candle-related deaths and incidents since 2002 can be attributed to a combination of factors, including substantial industry compliance with the voluntary safety standards. The CPSC staff cited the candle industry’s success in implanting voluntary standards as a key factor in CPSC’s decision not to issue mandatory safety standards in 2014.

Rob Harrington of Renegade Candles discussed EU’s classification, labeling, and packaging regulations (CLP.) This covered details on the globally harmonized classification and labeling system, such as specific hazards and labeling requirements.

Several presentations offered information on the best ways to adapt and react to current trends and consumer demands. In “Making Your Core Values a Competitive Advantage,” Bill Main of Bill Main & Associates explained the strategic value of finding and defining core values and their relationship with the company’s brand. Dan Coates of Ypulse stressed the popularity of candles to millennials in “Millennial Insights”, and offered ideas on how to market products to this generation.

 

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Registration opens for ProDealer Industry Summit

BY HBSDealer Staff

The ProDealer Industry Summit will be held at the Broadmoor Hotel in Colorado Springs, Colorado with top LBM leaders, manufacturers, and industry experts from across the country who are ready to address the tough lumber and building material market.

The dates are set for Oct. 28-30.

The ProDealer Industry Summit is an exclusive three-day educational and networking forum designed to promote the growth of lumber & building product dealers, distributors, wholesalers, and the manufacturers who supply them. LBM dealers will benefit from sharing insights and best practices with leaders in the industry in a relaxed three day format that encourages networking and personal interaction.

The summit is hosted jointly by the National Lumber and Building Material Dealers Association and Hardware + Building Supply Dealer. To learn more about the 2015 ProDealer Industry Summit and to take advantage of the early bird registration rate, click here.

For details on how you can become a sponsor and/or an exhibitor, please contact Amy Platter at (773) 294-8598 or email [email protected].

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At NHS, a panel defines the next generation of retailers

BY Steph Koyfman

Las Vegas — Three prominent retailers took the stage at the NRHA Village Stage to discuss (and represent) the ascendant generation of dealers, answering, among other things, questions of "how to fire Dad."

Succession planning was just one aspect of generational turnover addressed during the panel (titled "The Next Generation of Independent Dealers"). Other hot topics included the changing face of customer service, differentiation, expansion efforts, all things digital, and how to maintain one's family legacy.

"We're not just looking to maintain, but to accelerate the momentum of our family business," explained Will Aubuchon, VP sales at Aubuchon Hardware.

The panel addressed the modern consumer extensively, as well as the corresponding shift in the goal posts for customer service.

These are consumers who grew up with big-box service, so their expectations are different, explained Dallin Redd, owner of Redd's Ace Hardware. Additionally, today's customers have more knowledge coming into the store than they ever did in the past — they've already done a lot of research before coming in, and they don't necessarily need or want a heavy-handed customer service approach with too much hand-holding.

However, that doesn't spell a passive approach to today's up-and-coming cohort of retailers.

"People do want to be left alone more today, but when you walk into our store, everyone can help you with every aspect [of your project]," said Ryan Ringer, VP and general manager of Gold Beach Lumber. "We really stress with our people that when someone walks in the door, they have a problem. And it's our job to solve that problem."

Another thing that hasn't changed? The expectation that success comes from hard work and plenty of time.

"If you want to work hard and put the time in, there's tremendous opportunity for my peers to take a serious foothold in this industry," said Ringer.

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