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Cabot recalls wood cleaner

BY Ken Clark

Cabot Stains, a division of Valspar Corp., has voluntarily recalled its Wood Cleaner and Wood Brightener sold in spray pump containers. The spray pump used for both products can lose its seal, causing the fluid to leak. Chemicals in these products can cause burning or other serious injuries if they come into contact with skin or eyes or are ingested.

Three incidents of leaks have been reported. No injuries have been reported.

Both products come in 1.3-gallon white handle tanks with black pump assembly and sprayer hoses. They were sold at Ace Hardware, Do it Best, Lowe’s, United Hardware and other hardware stores nationwide from March 2011 until June 2012 for about $25.

Consumers should immediately discontinue use of the products and return them to the store of purchase for a full refund, according to a notice by the Consumer Product Safety Commission.

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Whirlpool tops in customer satisfaction

BY HBSDEALER Staff

Whirlpool took the top spot amongst major appliance companies in the 2012 annual American Customer Satisfaction Index (ACSI). Whirlpool has led or tied for first place each year since 1996.

"We continue to look ahead — driving innovation and staying focused on our commitment to U.S. manufacturing and customer satisfaction," said Marc Bitzer, president of Whirlpool Corp.’s North America region. "Our ongoing dedication to recognizing and solving consumers’ needs is driving this type of recognition."

In this annual ranking, the ACSI polls more than 70,000 consumers and measures customer satisfaction of more than 230 companies in 47 industries and 10 economic sectors, as well as more than 100 services, programs and websites of federal government agencies.

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What is it worth?

BY HBSDEALER Staff

By Jason Fraler, managing principal, Anchor Peabody, LLC

There is no doubt you can make a lot of money buying a business or selling the one you own. The flip side is also true: You can also lose a lot of money or leave a lot on the table. These thoughts also beg the question: How do you actually value a business?

There are many ways to perform a business valuation, some of which can be quite complicated (i.e. DCF, CAPM, WACC, etc.). Fear not. The most commonly used approach in our industry is an asset-based approach or a multiple of EBITDA (earnings before interest, taxes, depreciation and amortization) — whichever is greater. Since most of our earnings are depressed due to the current environment, an asset-based valuation is the more relevant approach at the moment, because most companies don’t have a lot of earnings to speak of.

Valuing a business is also not always about pure math. To illustrate the valuation methods and to show how two people can view the same business differently, Home Channel News and Parker Lumber have agreed to let Anchor Peabody review Parker’s existing Palm Springs, Calif., operation as a potential seller using actual historic and real-time financial data. Anchor Peabody acts as the adviser to the business and sheds light on some hidden value, which may be embedded in the business. Scott Parker, owner of Parker Lumber, also gives his views on how he would value the operation as a potential strategic acquirer, as if he were buying the business.

Click here for Anchor Peabody’s view.

Click here for Parker Lumber’s view.

Looking to improve the value of your company? Here are some things you can be doing today, which will benefit you down the road.

Want to know the difference between business brokers and investment banks? Click here for a comprehensive breakdown.

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