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BMD names new brand manager, sales manager

BY HBSDEALER Staff

Building Materials Distributors, the Galt, Calif.-based wholesale distributor, has named Jill Sanchez to the position of brand manager for the company’s Building Product division.

Sanchez has worked for more than 11 years in the building products industry, with positions including purchasing associate and assistant branch manager at concrete block products company ORCO.

Additionally, Mike Arnold, a 25-year veteran of the building products market, was named to the position of Northern California sales manager.

“This important customer segment will now have two of the industry’s most experienced leaders managing our Building Products efforts,” said Jim Mackall, director of sales for BMD.

BMD is a wholesale distributor of building materials focusing on the western United States, with distribution centers in Stockton, Calif.; Riverside, Calif.; Eureka, Calif.; Visalia, Calif.; Denver; Colorado Springs, Colo.; Albuquerque/Santa Fe, N.M.; Grand Junction, Colo.; Garland, Texas; and Spokane, Wash.

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PRO Hardware announces ‘Retailers of the Year’

BY HBSDEALER Staff

PRO Hardware, a division of Denver-based Pro Group, has announced its end-of-year award winners for retailers of the year and the Paul L. Cosgrave Memorial Award.

Poultry Electric PRO Hardware of Winchester, Tenn., was named the winner of the 2008 Paul L. Cosgrave Memorial Award. The Paul L. Cosgrave award is given to the PRO Hardware retailer recognizing “commitment to the principles and ideals of effective hardware merchandising developed by PRO Hardware founder Paul L. Cosgrave,” according to the division.

The rural Poultry Electric hardware store is “one of a few hardware stores in the country that have successfully integrated poultry supplies,” according to a statement. Owner Dale Goodwin purchased the store after traveling for two decades as a top salesman of poultry equipment. While he grew up helping his father with construction projects, this was his first venture into the retail business. His wife, Thelma, is a registered nurse who also helps in the business.

PRO Hardware also named the 2008 Paul L. Cosgrave Award finalist: McClain PRO Hardware of Hanover, Mich. McClain PRO Hardware is also PRO Hardware Retailer of the Year for the Bostwick-Braun Co., which is based in Toledo, Ohio.

Additional winners are as follows:

• The PRO Hardware Retailer of the Year for Horizon Distribution is Welches Mountain Building Supply of Welches, Ore.

• The PRO Hardware Retailer of the Year for Long-Lewis Hardware is Danny’s PRO Builder’s Supply of Centre, Ala.

PRO Hardware Retailers of the Year are selected based upon merchandising, inventory management, PRO key supplier support, advertising, store identification, sales and financial performance.

Pro Group is a marketing and merchandising organization for distributors and retailers in the hardware, lawn & garden, cabinet fabrication, paint sundries, farm products and agricultural markets.

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Cabinet satisfaction on the rise

BY HBSDEALER Staff

Warranty and replacement services rank first on the list of factors leading to builder and remodeler satisfaction with cabinet manufacturers, according to a recent J.D. Power survey. The survey also found overall builder satisfaction is rising.

Duncanville, Texas-based Quality Cabinets ranked highest among cabinet brands in satisfying new-home builders and remodelers, according to the survey.

Strober Building Products in Mahopak, N.Y., for example, has carried the Quality Cabinets brand for more than 10 years. “We’re very satisfied with them,” said Elke Crane, showroom manager. “They’re an outstanding company, their customer service is good, they’re very dependable, and for what they do in cabinets they are very good.”

The J.D. Power and Associates/McGraw-Hill Construction 2008 Builder and Remodeler Cabinet Satisfaction Study found builder satisfaction was based on performance in eight areas (in order of importance): warranty and replacement service (18 percent); customer service and support (14 percent); product installation and durability (14 percent); price (12 percent); delivery (11 percent); ordering process (11 percent); product features (11 percent); and credit/billing process (9 percent).

Quality Cabinets performed particularly well in four of the eight factors: product installation and durability; price; product features; and credit/billing process. Ranking second was Winchester, Va.-based American Woodmark, which scored high in the customer service and support, delivery and ordering process areas. Also high on the list was Eagan, Minn.-based Mid Continent Cabinetry.

“For those builders and remodelers that have problems with their orders, good warranty and replacement service from a manufacturer can help salvage a builder’s schedule and minimize costly delays,” said Burleigh Morton, senior director of research and analytics at McGraw-Hill Construction. “When a problem does happen, builders appreciate a cabinet vendor that will quickly make things right.”

Jim Howland, senior director of the real estate and construction practice at J.D. Power and Associates, said as the overall quality of cabinets has risen — from 730 in 2007 to 753 in 2008, based on a 1,000-point scale — firms “have an opportunity to differentiate themselves by focusing on service-related aspects of the customer experience since cabinet durability and features tend to be rather similar across manufacturers.”

Eighty-three percent of builders and remodelers said they received their products on time and as ordered when considering their most recent experience with a cabinet brand — an increase of 13 percent since 2007.

The 2008 Builder and Remodeler Cabinet Satisfaction Study is based on 1,356 evaluations from more than 1,100 new-home builders and remodelers who ordered and purchased cabinets within the previous 12 months.

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