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Behr comes out on top in J.D. Power paint survey

BY HBSDEALER Staff

J.D. Power and Associates has released the results of its second annual interior paint satisfaction study, showing that Home Depot’s Behr paint was the brand most preferred by consumers.

Behr ranked highest in customer satisfaction with interior paint, with an index score of 779 on a 1,000-point scale. Behr performed particularly well in price and design guides and instructions factors, according to the survey.

Porter Paints follows Behr in the rankings with a score of 772. Benjamin Moore Paints and Dunn-Edwards Paints follow Porter Paints in a tie with a ranking of 771 each. Benjamin Moore Paints performed particularly well in three of six factors: appearance and application features, application performance and durability performance.

“Behr stands out in a highly competitive market,” said Jim Howland, senior director of the real estate and construction practice at J.D. Power and Associates. “When parity is achieved on the important characteristics of product and price, then factors like the design guides, instructions and the advice given by sales staff can help tip the scales in favor of a brand in the customer’s experience.”

The study also finds that providing customers with advice and education about how to obtain the best results on their painting projects is an important component in satisfying them with regard to interior paint. Average satisfaction scores are considerably higher — 780 points — among customers who say they received painting advice at the retailer, compared with an average of 752 among customers who report not receiving advice.

Among those customers who purchased paint at a retail store, 54 percent reported not receiving any advice from the store sales staff.

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Green Building Council offers new educational tools

BY HBSDEALER Staff

The U.S. Green Building Council (USGBC) has added new educational tools, including a review of the USGBC’s Leader in Energy and Environmental Design (LEED) course offerings.

Greenbuild365.org also offers courses, called “Green Bytes,” in green building education, including a number of videos, podcasts and articles.

In a statement from the USGBC, Peter Templeton, senior vp-research and education, said, “The building industry is changing; we are no longer designing and constructing buildings in the same way we have always done.”

The group also is offering a “media library” with videos of keynote speakers from the council’s recent Greenbuild conference.

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KraftMaid cuts 400 jobs in Ohio

BY HBSDEALER Staff

KraftMaid cabinets has cut approximately 400 jobs at factories in the state of Ohio because of the downturn in the housing market, according to a report by the Associated Press. The division of Masco cut work force at cabinet plants in Middlefield and Orwell, Ohio.

Aspokesperson told the news service that the plants could be reopened if the housing market improves.

In its first-quarter earnings statement in April, Masco reported net income fell to $2 million from $143 million in the same period last year. Masco’s companies include Delta Faucet, KraftMaid cabinets and Behr paints.

Net sales fell 13 percent to $2.45 billion from $2.8 billion in the same period last year.

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