Ace Hardware kicks off J.D. Power Award tour
In celebration of seven straight years winning "Highest in Customer Satisfaction with Home Improvement Retail Stores" in the J.D. Power Home Improvement Retailer Satisfaction Study, Ace Hardware is kicking off its first-ever J.D. Power Award Neighborhood Tour across the country.
Ace’s J.D. Power trophies will be showcased and presented for photo opportunities at stores across the country during the 17-week tour, which will make stops at more than 100 stores in 24 states.
"We believe we are blessed to be in the business of serving others," said John Venhuizen, president and CEO, Ace Hardware Corporation. "Receiving this award from our customers seven years in a row is an absolute honor and makes us even more determined to provide our neighbors with amazing customer service and satisfaction."
Customers will also be privy to various in-store promotions and incentives during the tour.
"Our J.D. Power Award Neighborhood Tour gives us the opportunity to thank our customers," said Lou Manfredini, Ace Hardware store owner and Ace Hardware’s home expert.
Do it Best names new VP retail logistics
Fort Wayne, Ind.-based Do it Best Corp. announced that Tim Miller will replace John Snider as VP retail logistics.
The executive tranistion officially takes effect March 24, with Snider’s retirement date set for June 30.
Miller, currenlty VP marketing, is well versed in the co-op’s operations side. He joined Do it Best Corp. in 1993 in the information technology division, working with the company’s proprietary point-of-sale computer system, before transitioning to the marketing division as the retail programs manager. In 1999, he moved to the distribution side of the co-op as the company’s first retail logistics director. There he worked with VP John Snider to design and implement WMS, a computer-controlled proprietary warehouse management system that greatly enhanced operational efficiency throughout the co-op’s distribution network.
“Any transition like this certainly brings a mix of emotions,” said Do it Best CEO Bob Taylor. “While we are saddened to see a longtime and well-respected leader like John Snider retire, we are equally excited to have someone of Tim Miller’s caliber stepping in to fill this very important position.”
The co-op has begun a search to fill Miller’s vacated role in marketing.
Snider first started with the co-op in 1985 as the accounts payable supervisor, followed by a promotion to accounting manager in 1987. Then in 1990 he was named VP finance. Over the next decade, Snider’s knowledge of company operations and strong team leadership skills allowed him to transition to three other VP roles in marketing, information technology and retail logistics, a position he has held for the last 13 years.
As VP retail logistics, Miller will lead a team of 1,100 employees across eight distribution centers and its world headquarters as they serve the product needs of more than 3,800 independent hardware and home center retailers in the United States and around the world. Miller will be responsible for further enhancing their industry-leading operational efficiency throughout the distribution channel while maintaining their record of workplace safety, the company said.
Do it Best’s Taylor blogs for Indie site
Do it Best CEO Bob Taylor promoted the virtues of the local independent hardware and lumber and building materials stores in his recent blog that appeared on Independent We Stand.
Among them: Local knowledge; product assortment and experience.
He added: “Money spent with your local independent store stays local and is reinvested into the community.”
Independent We Stand is a website that describes itself as a “movement of locally owned businesses and people across the country dedicated to educating their communities about the importance — and strong economic benefits — of buying local.”
The site is sponsored by Stihl and Chrysler Group.