A customer satisfaction survey by J.D. Powers and Associates found that sales, delivery and installation service are slightly more important than facilities, product assortment and price when it comes to buying major appliances.
The J.D. Power and Associates 2011 U.S. Home Improvement Retailer Store Satisfaction Study ranked Ace Hardware highest in customer satisfaction among home improvement retail stores. It's the fifth straight year for the recognition.
Lighting Science Group, a maker of LED-based lighting, has announced the appointment of Jose Sierra as its new VP customer satisfaction. Sierra will oversee all aspects of customer support. He reports to John Stanley, Lighting Science Group's chief operating officer.