Screening and developing the right skill sets for a position is essential. But managers who place too much emphasis on job qualifications mistakenly ignore personal qualities that, when combined with competencies, result in extraordinary performance.
Managers are usually comfortable assessing an employee's or a candidate's job-related competencies based on resumes, testing and interviewing. But singling out personal traits that contribute to star performance is harder. The following seven qualities provide managers with the best clues: