ECI names new chief customer officer
ECI Software Solutions, the global provider of cloud-based business management software and services, has appointed Riz Karim as chief customer officer.
Karim joins ECI with more than 20 years of experience in the global software industry.
In his new role, the CCO will lead customer-facing teams, collaborating across divisions—including manufacturing, residential construction, field service management, building supply, office technology, and wholesale/retail distribution industries—to deliver customer support and professional services, ECI said.
Previously, Karim served as senior vice president of global services and support at Everbridge, a provider of critical event management and national public warning software solutions. There he launched and managed the company’s customer success function. Karim also served on Everbridge's senior leadership team as the company went through a successful IPO and growth phase.
“The chief customer officer position is incredibly important, as we’re wholly focused on helping small- and medium-sized businesses compete and grow,” said Trevor Gruenewald, CEO of ECI Software Solutions. “Riz not only brings a deep understanding of customer needs, but also has a proven track record of leading global support teams.
Based in Fort Worth, Texas, ECI’s industry-specific software connects businesses and customers, improving visibility, operational efficiency, and profitability.
“At ECI Software Solutions, we’re dedicated to empowering SMBs (small and medium-sized businesses) and lifting the entrepreneurial spirit through purpose-built solutions, and Riz’s customer journey expertise will drive greater value for our customers across the world,” Gruenewald said.
ECI has about 24,000 customers in more than 80 countries globally.
