The Merit Group hired David Rich as VP customer relations. In this new role, David will be responsible for leading all aspects of customer interaction, including national customer service and inside sales.
For the past 25 years, Rich led Rich Ideas, a corporate education and consulting company focused on improving sales and customer service levels. He has presented to well over 1 million people in 46 states and four countries and has earned the speaking industry’s highest designation. His corporate clients include, Goodyear, Coca-Cola, Sears, Gillette, Kellogg's, PBS and the U.S. Chamber of Commerce.
“We are excited to have David join our organization,” said Jay Baker, Merit Group’s CEO. “David will be instrumental in fueling a customer-focused culture in our organization. We are confident that our customer and vendor partners will benefit from this focus as we continue to grow and better service their needs.”
The Merit Group, a South Carolina corporation headquartered in Spartanburg, S.C., provides wholesale distribution of paint sundry, drywall and hardware-related products through its Lancaster, Five Star, Merit Trade Source and Merit Pro brands.