Lowe’s justifies its recent layoffs

Cuts are never easy. Here’s how Lowe's CEO Robert Niblock explained the changes at Lowe’s.

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Comments

- 9:16 AM
selfservelowellmi says

As is typical of Lowes in the last 10 years - they have focused more & more on pennies to the stockholders and less & less on the people who have gotten & could still get them there. Missing in the story also is how higher-paid dept. mgrs. were relegated to CSA positions with the understanding that if they have not applied for and been accepted into a new job that they will be terminated in a year. Way to go Lowes - still less about the people.

- 1:27 PM
mschlick1 says

Yuup

- 6:49 PM
lsjs6782 says

The stress level caused by this long drawn out drama has impacted much more than necessary. IF a company is to do what Lowes finally did, it should be done swifter and more precise, NOT drawn out with just pieces of info, every 2 weeks until it actually happens.

- 12:02 AM
mark5867 says

So much smoke and mirrors. We are losing educated and well trained staff to be replaced on the floor with more unknowledgeable part-timers and seasonal workers. Do they really think the buying public just wants to endure more wait times and mispulled orders. Omnichannel they preach but they can't even keep popular items in stock.Today we even found out they are stopping the Saturday morning kids clinics. Niblock has to go, 8 million bonus to him and money to buy RONA in Canada, but not enough for wooden toys and corporate goodwill?

- 10:36 PM
rickmeloni@hotmail.com says

The CEO-to-worker compensation ratio was 20-to-1 in 1965 and 29.9-to-1 in 1978, grew to 122.6-to-1 in 1995, peaked at 383.4-to-1 in 2000. All this is because of the loss of unionization in America.

- 1:41 PM
vikingwench says

Most employees knew & feared that this was coming for about a year. They were testing it in some markets. Personally, I've been saying for the last 3 years that, if not Niblock himself, then at least the buyers at corporate were trying to make Loweserville go into bankruptcy. Not just the stores were impacted, but the buying office. I'm in Calif., so at first I just thought that it was the east coast not knowing what the west coast needs, but after struggling for a few years to make sure that we had in stock what & the quantities needed, & still not seeing them work with us, I just got frustrated & stressed out. Staffing (at least in my district) has been a problem for a couple of years. At any given time, 1 person would have to cover 2-3 depts. HOW can you give good customer service that way? Some managers would get on the floor & help (which does help morale a bit), but not very many. (many think that just walking around the store every once in awhile & giving lip service suffices) Now, with them cutting the staffing AGAIN, customer service is definitely a thing of the past. We would get asked by the store & district manager why Home Depot was so much busier than us (in most locations Lowes & HD are within a mile, if not right across the street). Well, they wouldn't listen to the contractors that did like to shop our store when they told them that we either didn't have something necessary for a job (buyers would go a discontinue something that didn't sell enough in their eyes) or that we didn't have sufficient quantities. Did they listen to them or us? NOOOOO! Now, many customers that shopped our store, & liked our staff, are going to HD because time is money.

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