Home Depot launches new format in Canada

Home Depot Canada has announced the launch of a newly designed “project store” in Richmond Hill, just north of Toronto. The 115,000-square-foot unit, which opens on Dec. 13, has been reoriented to address the construction and design needs of home remodeling projects. Among the new features are five dedicated service desks staffed by specially trained associates who can help customers with entire projects, including installation.

Electronic kiosks will provide access to homedepot.ca and the ability to place special orders, book installations and look up prices. Throughout the store, customers will also have access to “We Can Help” stations with call boxes, tapes measures, paper and pencils and promotional materials.

In addition to an 18,000-square-foot garden centre, the redesigned store features six new showrooms that will change with every season.

This week’s unveiling of the redesigned store, located in one of the wealthiest suburbs of Ontario, coincides with the entrance of Lowe’s into Canada. Home Depot’s retail rival opened three units in the Toronto suburbs on Dec. 10.

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