Topping the list of appliance retailers up for review, hhgregg was honored with the highest score (of 819) in the J.D. Power Appliance Retailer Customer Satisfaction Study.
The annual J.D. Power survey uses criteria such as sales staff, merchandise, price and installation service to measurecustomer satisfaction with some of the country's largest appliance retailers. This year's study surveyed more than 2,900 customers who purchased a laundry or kitchen appliance in the previous 12 months.
Hhgregg ranked above average in every measure, ranking the highest in sales staff and overall delivery service.
“Our employees are the core of our customer experience - from sales to delivery and installation," said CEO Dennis May. "I'm incredibly proud of our recognition as the top appliance retailer in J.D. Power's customer satisfaction study. Each and every hhgregg employee played a role in earning this award. As a retailer, our primary objective is to consistently deliver impeccable customer service before, during and after every customer’s purchase. Our dedicated staff exemplifies this commitment every day.”