The 2012 crop of Home Channel News Hardware Store All-Stars marks the second year of the state-by-state accounting of high-performance retailers. The common theme of “excellent customer service” runs through the entire list, but that’s just the beginning.
Here are the honorees from Georgia, Hawaii and Idaho:
Reeves Building Supply
Located in the North Georgia mountains and surrounded by lakes, Reeves offers upscale furnishings and accessories for the casual lifestyle. Four standalone businesses -- the Ace Hardware store, Reeves Building Supply, Reeves Homes Furnishings and Reeves Lawn Mower Shop -- dominate Main Street. “Being from a small town, we have a lot of things others don’t have,” said co-owner Lewis Reeves Jr., naming sporting goods as the top seller. “We have a lot of vacationers around here.”
Hardware Hawaii’s Facebook page looks like a family photo album. There are pictures of employees dressed up for Halloween, bowling at a tournament and a video of their trip to the Orgill market in Boston. But the three-store chain also uses Facebook to communicate its frequent sales, which customers -- judging from their responses -- look forward to.
L.L. Green’s is nearly devoid of advertising or other interior signage, a setting reminiscent of a time when customers shopped their local hardware store with their dads or granddads. Store manager Mark Green said the old-time feel works here. “We get lots of plumbers, electricians handymen … 50 or 60 a day, the same faces, and they’re not afraid to ask for something we don’t have. If we don’t have it, we’ll order it.”